GTS Engineer

Core-Asset Consulting Ltd; Newcastle upon Tyne; On-site; GBP 40,000 - 55,000; Full time

Job summary

A dynamic technology recruiter in Newcastle upon Tyne is seeking an experienced GTS Engineer to deliver enterprise-wide IT projects in a fast-paced environment. The ideal candidate will have strong technical expertise in Microsoft technologies, ITIL processes, and cloud infrastructure management. This role requires excellent problem-solving abilities and effective communication skills for collaboration across teams. This position offers a chance to contribute significantly to operational resilience and continuous improvement within the IT function.

Qualifications

• Proven experience as a GTS Engineer or similar role.
• Strong understanding of Microsoft environments, specifically Windows and Office 365.
• Effective management of complex IT issues and support for junior staff.

Responsibilities

• Lead delivery of Microsoft upgrades with minimal disruption.
• Manage incidents and change processes.
• Provide third-line IT support.
• Troubleshoot enterprise-level IT issues.
• Collaborate on IT solutions aligned with business objectives.
• Support systems migration projects.
• Maintain documentation of systems and procedures.
• Oversee AV and meeting room technology.
• Promote continuous improvement through best practices.

Skills

3rd Line IT Engineer experience

Microsoft technologies

ITIL processes

Cloud infrastructure management

Networking and infrastructure troubleshooting

AV/conference room technology support

Project management

Excellent communication skills

Analytical and problem-solving skills

Tools

Azure

Hyper-V

PowerShell

Job description

Our client based in Newcastle, is seeking an experienced and proactive GTS Engineer to join their dynamic technology function. This is an excellent opportunity for a technically skilled professional to play a key role in delivering enterprise-wide IT projects and initiatives within a complex and fast-paced environment.

Skills/Experience

• Proven experience in a 3rd Line IT Engineer or similar role, ideally in an enterprise or financial services environment.
• Strong technical background in Microsoft technologies, including Windows operating systems and Office 365.
• Working knowledge of ITIL processes, particularly incident, change and problem management.
• Previous experience with cloud infrastructure management and migration.
• Strong grasp of networking, infrastructure and hardware troubleshooting.
• Experience with AV/conference room technology setup and support.
• Demonstrated ability to manage multiple projects simultaneously, delivering high-quality outcomes on time and within scope.
• Excellent communication skills, with an ability to engage effectively with both technical and non-technical stakeholders.
• Strong analytical, organisational and problem-solving skills.

Desirable

• Experience with Azure, Hyper‑V, or similar enterprise technologies.
• Knowledge of automation or scripting tools (e.g., PowerShell).

Core Responsibilities

• Lead the delivery and implementation of Microsoft upgrades, including Windows and Office environments, all while ensuring minimal disruption to users.
• Contribute to change management, incident management and business continuity planning and execution, maintaining robust operational resilience.
• Provide third‑line support across the IT Service Desk, resolving complex technical issues and supporting junior team members.
• Troubleshoot and resolve enterprise‑level IT issues across systems, applications and infrastructure.
• Collaborate with cross‑functional teams to design and implement IT solutions that align with business objectives.
• Support system migration projects from planning through post‑migration phases.
• Develop and maintain comprehensive documentation for systems, processes and procedures to promote knowledge sharing across teams.
• Oversee the setup and maintenance of AV and meeting room technology, ensuring smooth operation.
• Contribute to continuous improvement through knowledge transfer, mentoring and sharing of best practices across the IT function.

Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

Job reference: 16292

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.