Groups & Events Manager

Mandarin Oriental Hotel Group Limited; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel group in London seeks a Groups and Events Manager to oversee seamless execution of luxury events. The ideal candidate will have strong organizational skills and a proven track record in a five-star environment, ensuring exceptional guest experiences while maximizing revenue. This role includes responsibilities in client relations, strategic event planning, and collaboration with various operations teams.

Benefits

Complimentary hotel nights

Health benefits and wellness programs

50% discount on food and beverage

Increased holiday entitlement depending on service

Paid charity day per year

Qualifications

• Proven experience in delivering seamless events in a five-star luxury hotel environment.
• Highly organized with strong attention to detail.
• Ability to inspire confidence in clients and colleagues.

Responsibilities

• Plan, coordinate, and execute luxury events and small groups.
• Build and maintain relationships with clients and event partners.
• Drive revenue and profitability through effective negotiation.

Skills

Strong attention to detail

Polished communication skills

Event planning and organization

Commercial acumen

Job description

Overview

Groups and Events Manager, Event Sales

39 hours, 5 days per week

We’re looking for a Groups and Events Manager to join our Event Sales team.

Mandarin Oriental Hotel Group is the award-winning owner and operator of luxury hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. The Group provides legendary service inspired by Asian heritage while representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hyde Park is London’s most iconic address, a world of oriental luxury and attentive service focused on our guests.

As a Groups and Events Manager at Mandarin Oriental Hyde Park, London, we expect from you:

Responsibilities

• To plan, coordinate, and execute luxury events and small groups, from high-profile corporate functions to bespoke social gatherings, ensuring flawless delivery and five-star standards.
• To build and maintain strong relationships with clients and event partners, anticipating needs and exceeding expectations throughout the event journey.
• To drive revenue and profitability through effective negotiation, upselling, and strategic event planning while safeguarding the hotel’s brand reputation.
• To collaborate with culinary, event operations, sales, reservations and other operations teams, ensuring smooth communication and service excellence.
• To oversee all event logistics with exceptional attention to detail and organisational skill, delivering memorable experiences that reflect Mandarin Oriental’s legendary service.

Candidate profile

As a Groups and Events Manager, you will be in an office-based role, working predominantly from Monday to Friday, with some weekend coverage required.

To be a successful candidate, you will be a proven professional with experience delivering seamless events in a five-star luxury hotel environment. You should be highly organized with strong attention to detail, combining flawless event execution with commercial acumen to create exceptional guest experiences while maximizing revenue opportunities. With polished communication skills and a passion for excellence, you inspire confidence in clients and colleagues alike, ensuring every event exceeds expectations.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
• MOstay. The MOstay programme offers complimentary nights and attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. Different retirement plans are offered depending on length of service and role.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals.
• 50% F&B & Spa discount on property.
• Special MO discounted rate at Anytime Fitness gyms across the world.
• Complimentary Westfield Healthcare cash plan, children added at no extra cost.
• Colleague Experience Stay in-house with breakfast included upon completed probation.
• Friends & Family hotel rate and Spa discount.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Season ticket loan & cycle to work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry-cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Subsidized podiatry sessions with our Bastien pedicurists.
• Free Life Assurance benefits whilst in service.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

Sustainability at Mandarin Oriental Hyde Park, London

Mandarin Oriental Hyde Park, London is a certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability considerations are integrated into decision-making across the Group.

We strive for a better future for the next generation. Protecting the environment, people and communities are core pillars, including initiatives such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction.

Diversity & Inclusion

We believe a diverse and inclusive culture is better for everyone. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, with equal opportunities and value for their contributions. No form of bullying, intimidation, discrimination or harassment will be tolerated.

Eligibility to Work in the UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We’re Fans. Are you?