Group Travel Consultant

Succeed Recruitment; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading travel consultancy in Birmingham is seeking an experienced Group Travel Consultant. The role involves creating and organising bespoke itineraries for various destinations while providing outstanding customer service. Candidates should have travel industry experience and ideally speak another European language. This office-based position offers a competitive salary and the chance to work in a dynamic environment.

Qualifications

• Previous experience in the travel industry, especially with group tours.
• Fluency in a second European language is an advantage.
• Strong attention to detail and good communication abilities.

Responsibilities

• Create and organise bespoke cultural and tour itineraries.
• Be the primary contact for customers through the booking journey.
• Liaise with suppliers for arrangements and ensure standards.

Skills

Previous travel industry experience

Fluency in at least one other modern European language

Good attention to detail

Excellent communication skills

Good IT skills

Enthusiasm, confidence, and flexibility

Job description

We have a brand new, fabulous opportunity for experienced travel consultants to join a specialist travel company based in the heart of Birmingham city centre.

If you’re looking at building a solid career in group travel and are an expert in travel planning and organisation (and ideally have a second European language,) we’d love to hear from you!

In this fast‑paced role, you’ll be working with your group leader to create, develop and organise bespoke cultural and tour itineraries to the UK, Europe, and far beyond. You’ll be the primary contact for your customers throughout the booking journey, providing outstanding customer service and managing every aspect of their trip. You’ll also liaise with suppliers and ensure that they meet the necessary standards.

This is an office‑based role in Birmingham city centre and our client can offer a competitive salary plus commission. Hours of work are Monday - Thursday 9am - 5.30pm, 9am - 4pm on Friday with reduced hours 10am - 3.30pm during August.

If this role is of interest to you, please apply online.

Role of Group Travel Consultant

• Providing advice about organising tours and travel to different destinations
• Developing travel itineraries and ensuring that all the needs of the customers are met
• Liaising with suppliers to make arrangements for transport, accommodation, and activities.
• Building lasting relationships with customers, evaluating their trips, gathering feedback and ensuring they book again!
• Dealing with payments and general administration tasks
• Dealing with unforeseen issues and involvement in the out-of-hours response rota

Skills required for the role

• Previous travel industry experience and ideally, experience of arranging and selling group tours
• Fluency in at least one other modern European language would be an advantage
• Good attention to detail
• Excellent communication skills, good telephone manner
• Good IT skills
• Enthusiasm, confidence, and flexibility

If you’re interested in learning more about this Group Travel Consultant role, please press the apply online button now!

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