Group Reservations Executive - Revenue

Hotel Indigo; City Of London; On-site; GBP 29,000; Full time

Job summary

A leading hotel in London is seeking a Groups Reservations Executive to manage group stays, ensuring seamless experiences from inquiry to checkout. You will coordinate with teams and clients, balancing reservations and maximizing revenue while providing exceptional service. Ideal candidates will have experience in hospitality, excellent communication skills, and a passion for creating outstanding group experiences. Join us and be part of something bigger in the hospitality industry.

Benefits

Pension with company contributions

50% discount in all restaurants and Spa treatments

Employee Assistance Programme

Complimentary stay after probation

World-class development programmes

Qualifications

• Previous experience in reservations or group coordination, ideally in hospitality.
• Strong communication skills with a guest-focused approach.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage group reservations and events from initial enquiry to post-event follow-up.
• Balance inventory and maximise revenue through effective management.
• Serve as primary liaison for groups and coordinate with internal teams.

Skills

Organisational skills

Communication skills

Relationship-building skills

Attention to detail

Technical proficiency with Opera Cloud

Tools

Opera Cloud

Job description

Turn group bookings into unforgettable stays.

At Hotel Indigo K West Shepherd’s Bush, we don’t just welcome guests, we bring the neighbourhood to life through tailored service, creativity, and attention to detail. As our Groups Reservations Executive, you’ll be the engine behind group stays, working closely with clients and our teams to ensure seamless experiences from the first enquiry to check‑out. If you're organised and love working in a dynamic hospitality setting, this could be your next step.

What’s Our Story?

Hotel Indigo reflects the character of its local surroundings, and here in Shepherd’s Bush, that means bold style, cultural flair, and individuality. Our team is at the heart of connecting with our neighbourhood and delivering standout guest experiences, and your role will be essential in bringing those big‑picture moments to life.

Here’s what you can look forward to as our Groups Reservations Executive:

Annual salary: £29,000

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• IHG Employee rate across 6000 hotels globally
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Private medical insurance access
• Interest‑free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• World‑class development programmes, apprenticeships, and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neig hbourhood

• Coordinate group bookings end-to-end: Manage group reservations and events from initial enquiry through delivery and post‑event follow‑up, maintaining accurate rooming lists, contracts, billing instructions, and special requirements in Opera Cloud.
• Manage room blocks and maximise revenue: Balance inventory, monitor cut‑off dates, track room pick‑up and deposits, upsell premium room types where appropriate, and ensure accurate billing in line with contractual agreements and credit terms.
• Maintain accurate accounts and postings: Ensure rooming lists and individual booking instructions are correctly entered in Opera, and review daily group master account postings to confirm accuracy and proper authorisation of incidental charges.
• Act as primary liaison for groups: Serve as the main point of contact between clients and internal hotel teams, coordinating with Front of House, Housekeeping, and Food & Beverage to communicate all group details, including special requests, amenities, overflow breakfast, and dining arrangements, ensuring a seamless group experience.
• Support operations and client experience: Meet and greet group leaders on arrival, assist with smooth check‑ins, manage on‑site requests or changes, and ensure every touchpoint is handled with professionalism.
• Support credit risk management: Attend Credit Meetings and proactively highlight any potential credit risks to the Financial Controller and Credit Manager.
• Manage reporting and account adjustments: Attend weekly operational and group meetings, provide forecasts and summaries for upcoming business, maintain accurate records of cancellations, no‑shows, and modifications, and apply fees in line with contract terms and client agreements.
• Lead group meetings and documentation: Prepare and chair the weekly Groups Meeting (every Thursday), ensuring all departments are aligned, and produce a Group Summary Sheet for each booking to circulate at least one week prior to arrival.
• Represent the brand: Conduct site inspections and planning meetings with potential and confirmed clients, support events and site visits, and promote the Indigo brand

What’s Your Story?

You're organised, commercially aware, and thrive in a fast‑paced team environment. You’ll shine in this Groups Reservations Executive role if you have:

• Previous experience in reservations, group coordination, or events: Ideally gained within a hotel or hospitality environment, with a passion for delivering personalised, high‑quality guest experiences.
• Advantageous brand familiarity: Experience within the IHG portfolio is a plus.
• Exceptional communication and relationship‑building skills: Warm, confident, and guest‑focused, with the ability to create genuine connections and represent the brand with professionalism and positivity.
• Technical proficiency: Comfortable working with Opera Cloud or similar reservations systems.
• Impeccable attention to detail: Strong organisational skills and a commitment to accuracy in every task.
• Ability to thrive in a dynamic environment: Skilled at managing multiple priorities while remaining composed and service‑driven.
• Flexible and responsive: Willing to support occasional evening or weekend coverage based on business needs.

If you’re ready to help us deliver exceptional group stays with creativity and care, we’d love to hear your story. Join us as our Groups Reservations Executive at Hotel Indigo K West Shepherd’s Bush, and help make every stay part of something bigger.