Group Flight Manager

Travel Trade Recruitment; Leeds; On-site; GBP 27,000 - 32,000; Full time

Job summary

An independent travel management company in Leeds seeks a Group Flight Manager to lead their team. The ideal candidate will have Amadeus GDS knowledge and experience in managing group travel logistics. Responsibilities include overseeing corporate accounts, ensuring customer satisfaction, and coordinating events. The role offers a competitive salary of up to £32,000 and a flexible working environment, with a focus on professional growth and development. Great hours and no weekends make this an excellent opportunity for career advancement.

Benefits

Flexible working hours

Company benefits

Career progression

Qualifications

• Experience with GDS systems booking long haul and multi-stop itineraries.
• Knowledge of ticketing, refunds, and post-reservation customer care.
• Leadership experience in managing group travel logistics.

Responsibilities

• Manage multiple client events and corporate accounts.
• Oversee GDS, airline, and group reservations.
• Support operations with delegate management and special services.
• Provide out-of-hours flight assistance for international events.

Skills

Strong GDS knowledge

Client relationship management

Attention to detail

Ability to manage priorities

Tools

Amadeus

Galileo

Job description

• Reservations, Business Travel, Travel Agent
• Temporary

NSP26630

This vacancy has now expired

Calling all Amadeus trained experienced Group Travel Managers!!!Are you tired of the constant transactional phone services? Do you want to be able to build relationships with your clients as well as develop your own skills in business travel? Our client is a well-established independent travel management company who specialises in Events Travel and they are looking for someone to lead, guide and mentor their Groups Team within their Leeds based office. Working on multiple accounts, you'll be used to delivering 1st class customer service with strong GDS knowledge and looking after the team to ensure all the client's needs are met from beginning to end. It's a fast paced environment so a knack for managing priorities is needed, but in return, you will be getting an excellent salary of up to £32,000 plus a fabulous benefit package!

Key Responsibilities as a Group Flight Manager

• Manage and support multiple client events, group flights, and corporate accounts, ensuring delivery to exact client specifications.
• Take full ownership of your workload, demonstrating meticulous attention to detail and responsibility for high-level group travel logistics.
• Oversee GDS (Amadeus), airline, and group reservations, including issuing, exchanging, reissuing, and refunding tickets.
• Administer all bookings across all airlines and charters - including confirmations, contracts, flight summaries, manifests, budgets, e-tickets, and financial reconciliations.
• Support operations with delegate management, seating, airport transfers, assistance, and special services.
• Provide out-of-hours flight assistance, including 24-hour cover when necessary for international events.
• Drive continuous improvement in processes, tools, and operational efficiency.
• Manage smaller groups, client holidays, and VIP trips, coordinating ground arrangements and liaising with DMCs.
• Provide departmental cover for the Head of Flights and flight team during leave or absence.
• Promote cross-departmental communication and training, enhancing understanding of flight processes and commercial performance.
• Support the Head of Department with training on commercial aspects, time management, and effective disruption response.

Experience required as a Group Flight Manager:

A strong knowledge in native GDS systems booking long haul and multi stop itineraries, rail and hotels (not point and click systems). The client is ideally looking for Amadeus experience, but happy to cross train from a Galileo background. Experience in ticketing, refunds and post-reservation customer care is desired.

The package as a Group Flight Manager:

The successful candidate will earn a competitive salary of up to £32,000 (depending on BT and management experience) along with company benefits and career progression.

Great hours; Monday - Friday, office hours and no weekends.

COMPLETE flexible working!

Established and growing international business travel company!

INTERESTED? To apply for this exciting opportunity, please call Nichola on

Leeds, West Yorkshire

An excellent opportunity has come up to join our exciting Corporate Events client as their Group Flight Manager. If you are an experienced leader and Amadeus whizz, get in touch!

This is a full-time on-site role for a Reservations Supervisor. The Reservations Supervisor will be responsible for managing day-to-day reservations, ensuring customer satisfaction, providing training