Graduate Technical Support Engineer

ZipRecruiter; Tendring; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading engineering and technology company is seeking a Graduate Technical Support Engineer in Brightlingsea. The role involves providing technical support, troubleshooting, and collaboration with engineering teams. Candidates should have a degree in relevant fields such as Mechanical or Electrical Engineering, and should possess strong problem-solving and communication skills. This permanent position offers a competitive salary and opportunities for professional development.

Qualifications

• A degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field.
• Strong technical problem-solving and analytical skills.
• Good communication skills, both written and verbal, for dealing with customers and internal teams.

Responsibilities

• Providing technical support to customers on the company’s products and systems.
• Assisting with fault diagnosis, troubleshooting, and technical queries.
• Working closely with the engineering and production teams to resolve issues.
• Preparing technical documentation, reports, and manuals.
• Supporting product testing and validation activities.

Skills

Technical problem-solving

Analytical skills

Communication skills

Microsoft Office proficiency

Experience with CAD

Experience with ERP systems

Customer-focused attitude

Organisational skills

Education

Degree in Mechanical Engineering

Degree in Electrical Engineering

Degree in Mechatronics

Job description

Overview

JOB – Graduate Technical Support Engineer

LOCATION – Brightlingsea

TERM – Permanent

SALARY – £25,000 to £32,000 per annum (plus benefits)

My client is a leading engineering and technology company supplying products into a range of industries. They are looking to take on a Graduate Technical Support Engineer to join their team in Brightlingsea.

The Graduate Technical Support Engineer will ideally have the following attributes:

• A degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field
• Strong technical problem-solving and analytical skills
• Good communication skills, both written and verbal, for dealing with customers and internal teams
• Proficiency with Microsoft Office and ideally some experience with CAD or ERP systems
• A willingness to learn and develop within a technical support environment
• Ability to work both independently and as part of a team
• Customer-focused attitude with good organisational skills

Responsibilities

• Providing technical support to customers on the company’s products and systems
• Assisting with fault diagnosis, troubleshooting, and technical queries
• Working closely with the engineering and production teams to resolve issues
• Preparing technical documentation, reports, and manuals
• Supporting product testing and validation activities
• Ensuring all technical support activities are logged and tracked
• Gaining hands-on product knowledge and training to develop into a key technical expert

Qualifications

• A degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field
• Strong technical problem-solving and analytical skills
• Good communication skills, both written and verbal, for dealing with customers and internal teams
• Proficiency with Microsoft Office and ideally some experience with CAD or ERP systems
• A willingness to learn and develop within a technical support environment
• Ability to work both independently and as part of a team
• Customer-focused attitude with good organisational skills