Graduate IT Project Support & Implementation Analyst

End to End; Cragg Vale; On-site; GBP 26,000 - 29,000; Full time

Job summary

A successful software business in the UK is searching for a Graduate IT Project Support / Support & Implementation Analyst to assist customers with software implementations and provide ongoing support. This role involves customer interaction, managing support tickets, and requires a degree in technology or business. You will receive full training and career development opportunities within a growing team, making it an ideal start for tech-savvy graduates.

Benefits

Full training to become a system expert

Exposure to software implementation and customer support

Career development opportunities

Stable, permanent role

Qualifications

• A degree in a technology or business-related subject.
• Strong IT skills and confidence learning new systems.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• At least one year's work experience.
• Full UK driving licence and own vehicle.

Responsibilities

• Providing phone-based and online customer support.
• Logging and managing support tickets using HubSpot.
• Supporting and coordinating new client implementation projects.
• Assisting with system setup, onboarding and user training.
• Testing new software features and reporting findings.
• Supporting internal processes and project delivery.

Skills

Strong IT skills

Excellent written and verbal communication

Organisational skills

Attention to detail

Education

Degree in a technology or business-related subject

Tools

HubSpot

Job description

A successful software business in the UK is searching for a Graduate IT Project Support / Support & Implementation Analyst to assist customers with software implementations and provide ongoing support. This role involves customer interaction, managing support tickets, and requires a degree in technology or business. You will receive full training and career development opportunities within a growing team, making it an ideal start for tech-savvy graduates.