Graduate Cloud Support Engineer - London

Acturis Ltd; City Of London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading Software-as-a-Service provider seeks a Cloud Support Engineer to join a collaborative team. This position involves supporting customers, performing root cause analysis, and collaborating with developers. Ideal candidates are graduates in technical subjects with strong communication and problem-solving skills. The role offers a hybrid work schedule and focuses on professional development through structured training.

Benefits

Competitive salary

25 paid holiday days

100% employer paid benefits after three months

Eligibility for annual bonus and share incentive schemes

Structured training and mentoring

Qualifications

• Experience delivering on projects and ability to carry tasks through to completion.
• Excellent problem-solving skills.

Responsibilities

• Provide support through a dedicated helpdesk on Global Private Cloud infrastructure.
• Perform root cause analysis (RCA).
• Work with developers to deploy and manage code changes (DevOps).
• Develop tools for platform management.
• Release development and testing environments.
• Monitor and evaluate the health of platforms.

Skills

Problem-solving

Verbal communication

Written communication

Team collaboration

Interest in IT and Software

Education

Graduated with a 2:1 or 1st in a technical subject

Good A-levels or equivalent

Job description

Overview

About Acturis: Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown strongly over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. At Acturis we invest in recruiting, developing and promoting talent. With us you will:

• Work with a talented, motivated and friendly group of like-minded colleagues

• Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners

• Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues

• Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is!

• Be given real responsibility for your own projects as soon as you are ready

• Our Hybrid Working Policy requires employees to spend two days each week in our Farringdon office and three days working remotely from home.

Why Join the Acturis Team?

• Central location in Farringdon, London.

• Receive a competitive salary and annual performance-based reviews

• 25 paid holiday days each year

• 100% employer paid benefits after three months on the job

• Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority

• Hybrid work schedule: work from home up to 3 days per week. During your training period this will be full time in our London office.

The Position

As a Cloud Support Engineer you will be part of a world-class international team from a wide variety of backgrounds. Our key mission is to deliver a reliable and effective cloud platform as well as train you in your career progression to being a technical and knowledgeable DevOps engineer.

As the first point of contact in supporting customers and colleagues with technical issues within our Cloud business you will be working in a fast paced and highly varied environment amongst friendly and supportive colleagues.

What do the first three months on the job look like?

You will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company.

As a Cloud Support Engineer you can expect to be responsible for:

• Providing support through a dedicated helpdesk on our Global Private Cloud infrastructure for our development teams

• Performing root cause analysis (RCA)

• Working with developers to deploy and manage code changes (DevOps)

• Developing tools that manage our platform using a wide variety of programming languages

• Releasing development and testing environments to development teams

• Monitoring and evaluating the health of our platforms

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

• New joiners receive concentrated initial training and close mentoring

• Colleagues are encouraged to complete industry standard training in relevant topics

• More senior colleagues can choose courses with time set aside and the course paid for

• The Acturis management team run training sessions to pass on experience and best practice

Candidate Profile

The successful candidate will have following attributes:

• Graduated with a 2:1 or a 1st in a technical subject

• Good A-levels or equivalent

• A track record of delivering on projects and ability to carry tasks through to completion

• Excellent verbal and written communication skills

• An ability to work well as part of a team, seamlessly collaborating with others

• Excellent problem-solving skills

• An interest in IT and Software

Unfortunately, we are unable to offer sponsorship for this role, at this time.

Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.

Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact [e-mail]