Graduate Chinese Speaking Technical Support Engineer （Belfast)

ZipRecruiter; Belfast; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technical support company is seeking a Graduate Chinese Speaking Technical Support Engineer to provide support to distributors in Belfast. The role involves troubleshooting, technical training, and liaising with R&D. Candidates should be fluent in English and Mandarin, have an engineering degree, and be willing to relocate for initial training. Competitive salary and opportunities to travel across the UK & Ireland are offered.

Qualifications

• Fluency in English and Mandarin, both written and verbal.
• Ability to convey complex technologies and specifications.
• Excellent analytical and problem solving skills.

Responsibilities

• Provide daily technical support to distributors and sub-distributors.
• Deal with technical issues raised by distributors.
• Provide software/hardware training on operation, installation and maintenance.

Skills

Fluent in Microsoft Office applications

Fluent in English

Fluent in Mandarin

Good communication skills

Network/IT basic knowledge

Education

Engineering or related degree

Job description

Overview

Graduate Chinese Speaking Technical Support Engineer (Belfast)

The job holder plays an important role in Technical Support team by providing daily technical support to distributors and sub-distributors (including: trouble shooting, technical training, product induction and promotion) to ensure.

The job holder is expected to ensure satisfactory HIKVISION technical services and continuous optimization of HIKVISION products via collation of customers’ requirements or product quality issues and giving prompt feedback.

Responsibilities

• Deal with technical issues that are raised by distributors and sub-distributors.
• Sort out cases in relation to product problems and carry out internal case-sharing.
• Provide Hikvision Software/Hardware training on operation, installation, commissioning and maintenance to distributors and sub-distributors.
• Summarise product requirements in the regions, analyse and give feedback to R&D team of headquarters, promote optimization and upgrading of products and ensure regional market needs are met.
• Collate product quality issues and give prompt feedback; escalate the issues to Technical Support or R&D team of headquarters in timely manner to improve the quality of products.
• Provide promotion of new products to distributors and sub-distributors via training, roadshows, exhibitions, exhibition receptions, etc.
• Provide product consultation, product selection service to distributors, sub-distributors.
• Carry out other duties assigned by line manager.

Knowledge Skills

• Fluent in Microsoft Office applications including Excel, Word, and PowerPoint.
• Fluent in English and Mandarin, both written and verbal.
• Good communication skills and interpersonal skills
• Network/IT basic knowledge.
• From an Engineering or related degree discipline

Competence

• Ability to convey complex technologies and specifications.
• Aptitude to quickly learn new technologies.
• Excellent analytical and problem solving skills.
• Detail oriented troubleshooting skills.
• High flexible to work onsite or office and ready to travel on short notice.
• An ability to work with diverse teams and team members (Product, Channel sales, etc.).
• Willingness to relocate to London for initial training (approx. 6 months), then be based in Belfast, with frequent travel across the UK & Ireland.
• Preferably with a valid local driving license.