Graduate Chinese Speaking Technical Support Engineer

ZipRecruiter; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology support firm in the UK is seeking a Technical Support Specialist to provide daily support and training to distributors. The ideal candidate will be fluent in English and Mandarin, with a degree in engineering or a related field. Key responsibilities include troubleshooting technical issues and promoting new products through training and exhibitions. This position requires flexibility for on-site work and travel.

Qualifications

• Fluent in Microsoft Office applications including Excel, Word, and PowerPoint.
• Must be fluent in English and Mandarin, both written and verbal.
• Good communication and interpersonal skills are essential.

Responsibilities

• Deal with technical issues raised by distributors and sub-distributors.
• Provide Hikvision Software/Hardware training to clients.
• Summarize product requirements and feedback to R&D team.

Skills

Fluent in Microsoft Office applications

Fluent in English and Mandarin

Good communication skills

Basic Network/IT knowledge

Education

Engineering or related degree discipline

Job description

Overview

The job holder plays an important role in Technical Support team by providing daily technical support to distributors and sub-distributors (including: trouble shooting, technical training, product induction and promotion) to ensure.

The job holder is expected to ensure satisfactory HIKVISON technical services and continuous optimization of HIKVISION products via collation of customers’ requirements or product quality issues and giving prompt feedback.

Responsibilities

• Deal with technical issues that are raised by distributors and sub-distributors.
• Sort out cases in relation to product problems and carry out internal case-sharing.
• Provide Hikvision Software/Hardware training on operation, installation, commissioning and maintenance to distributors and sub-distributors.
• Summarise product requirements in the regions, analyse and give feedback to R&D team of headquarters, promote optimization and upgrading of products and ensure regional market needs are met.
• Collate product quality issues and give prompt feedback; escalate the issues to Technical Support or R&D team of headquarters in timely manner to improve the quality of products.
• Provide promotion of new products to distributors and sub-distributors via training, roadshows, exhibitions, exhibition receptions, etc.
• Provide product consultation, product selection service to distributors, sub-distributors.
• Carry out other duties assigned by line manager.

Knowledge Skills

• Fluent in Microsoft Office applications including Excel, Word, and PowerPoint.
• Fluent in English and Mandarin, both written and verbal.
• Good communication skills and interpersonal skills
• Network/IT basic knowledge.
• From an Engineering or related degree discipline

Competence

• Ability to convey complex technologies and specifications.
• Aptitude to quickly learn new technologies.
• Excellent analytical and problem solving skills.
• Detail oriented troubleshooting skills.
• High flexible to work onsite or office and ready to travel on short notice.
• An ability to work with diverse teams and team members (Product, Channel sales, etc.).