GP Receptionist

Islington Central Medical Centre; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in Greater London is seeking a dedicated GP receptionist to be the first point of contact for patients, assisting with administrative tasks to ensure smooth operations. The role demands excellent communication and interpersonal skills, alongside experience in customer service and administration. Ideal candidates will have a GCSE in English and Maths, and an NVQ in Customer Service is beneficial. This role offers a pay rate starting from £11.50 per hour, based on experience.

Qualifications

• GCSE grade A-C in English and Maths or equivalent is essential.
• NVQ in Customer Service or equivalent experience is preferred.
• Experience working with the general public is necessary.

Responsibilities

• Greet and assist patients and visitors as the first point of contact.
• Book, amend and cancel patient appointments according to procedures.
• Ensure the practice runs smoothly while managing a large patient load.
• Maintain a clean and organized front reception area.
• Provide clerical assistance and support healthcare professionals as needed.

Skills

Communication skills

Interpersonal skills

Organizational skills

Customer service

Education

GCSE grade A-C in English and Maths

NVQ in Customer Service

Job description

Islington Central Medical Centre (ICMC) is looking to recruit GP receptionist to join our surgery.

Working as a GP receptionist requires great communication and interpersonal skills as the first point of contact for patients. Alongside undertaking administrative roles to ensure the practice runs smoothly, it is integral to the practice that the GP receptionist is dedicated to patient care.

Islington Central Medical Centre is a large teaching and training practice with almost 25,000 patients and a large team of clinical and administrative staff. ICMC is a purpose-built surgery, located just a 5-minute walk from Highbury and Islington Station, which has excellent underground, overground and national rail transportation links.

Main duties of the job

• Greet patients and visitors as they enter the GP and welcome patients the way you would like to be treated when you enter a GP Practice
• Be welcoming, friendly and helpful to patients and visitors
• Book in, amend and cancel patient appointments both in person and over the phone in accordance with the practices appointment procedures
• Signpost patients to the correct services and ensure all patients and visitors are redirected accordingly
• Ensure the practice is running smoothly and efficiently and helping the practice manage its extensive patient load
• Be a bridge between patients and the members of the healthcare team to optimise care
• Undertaking administrative tasks as directed by GP Managers and Partners
• Maintaining the front reception area, ensuring it remains clean and tidy and free of any obstruction and mess
• Liaising with healthcare professionals when necessary
• Helping new patients get settled into the practice by walking them through the process of officially joining the GP
• Using computers to arrange and amend appointments, helping GPs and nurses stay on top of their workload, and managing e-consultations and patients notes

About us

Our practice ethos is to strive towards a partnership between patients and health professionals based on the following key facets

Mutual Respect

We endeavour to treat all our patients with dignity, respect and honesty. Everyone at Islington Central Medical Centre is committed to deliver an excellent service. We ask all patients to highlight any discrepancies and to offer the same commitment in return.

Holistic Care

We treat patients and illnesses. This means that we are equally interested in the physical, psychological and social aspects of an individual's care.

Continuity of Care and the Therapeutic relationship

Building and maintaining a strong relationship between doctors, health professionals, and patients is essential to the way we work. This is especially so in the management of ongoing problems or long-term illness. In these circumstances we would encourage patients to continue seeing the same health professional and wherever possible we will facilitate this through our appointments system.

Learning and Training

We are committed to the ongoing professional development of our clinical and non-clinical team. We believe in life-long learning and all staff undergo an annual appraisal where learning and development needs are identified. We also recognise the benefit of supported learning for our patients and families in enhancing your ability to manage and deal with both self-limiting and long-term illnesses.

Job responsibilities

Pay depending on experience, from £11.50 an hour

• Arrange appointments, tests and follow-ups
• Work with the other receptionist to ensure the practice runs smoothly
• Taking instructions and implementing instructions from Practice Manager & Partners
• Provide clerical assistance to staff as required
• Filing, retrieving and monitoring paperwork from patients and staff members
• Signpost and redirect patients to members of the healthcare team
• Having clear and professional communication skills both in-person and over the phone with clear diction and articulation
• Maintaining patients notes and data entry in accordance with the information a patient may relay to you
• Be well informed on the practices procedures and be able to clearly explain this to patients or visitors
• Redirect letters and results to the appropriate member of staff
• Stay up to date with staff training
• Clinically code data on EMIS web clinical system

Person Specification

Qualifications

• GCSE grade A-C (9-4) in English and Maths (or equivalent)
• NVQ in Customer Service or equivalent experience

Experience

• Experience working with the general public
• Experience in administrative roles
• Experience working in a healthcare setting
• Previous experience as a GP receptionist
• Previous experience as a general receptionist