GP Personal Assistant (PA)

NHS; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A medical practice in England is seeking GP Personal Assistants to serve as key communication points among patients and clinicians. Candidates must possess NHS experience, strong administrative and teamworking skills, and the ability to work effectively under pressure. Responsibilities include supporting the reception team, managing patient inquiries, and handling various administrative tasks. The role demands a calm demeanor and a flexible approach to workload. Competitive salary and benefits apply.

Qualifications

• 2 years of patient care experience required.
• 2 years of administrative experience required.

Responsibilities

• Act as a focal point of communication between patients, doctors, and medical staff.
• Provide clinical administration responsibilities for doctors and nurses.
• Support the Care Navigators with patient queries and administrative tasks.
• Arrange appointments and home visits as required.
• Generate prescriptions according to GP instructions.

Skills

Excellent team worker

Good standard of general education including IT

Excellent telephone and inter-personal skills

Ability to work with a methodical approach

Mature approach under pressure

Flexibility to adjust work patterns

Job description

Our GP Personal Assistants are integral members of TheQuarter Jack Surgery team. They act as a focal point of communication between patients, doctors and other medical staff.

This busy but fulfilling role is responsible for working closely with Care Navigators in the reception team, providing clinical administration for doctors and nurses, answering and making patient calls, responding to tasks and supporting the Care Navigators with queries. NHS/medical experience, excellent administrative and teamworking skills, and evidence of working effectively under pressure are essential. Applicants with a clinical background are preferred. The post is one of several admin staff who work closely together as a team within reception. The role is to provide a friendly and efficient PA service for patients, team members and clinicians and undertake additional administrative duties.

Main duties of the job

KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED

Excellent team worker, supporting other members of reception

Mature approach with ability to remain calm under pressure

Excellent telephone and inter-personal skills

Good standard of general education including IT

Ability to work with a methodical approach in a fast‑paced environment

Flexibility to adjust work patterns to meet additional workload as it arises

Supporting members of reception team (eg Care Navigators and prescribing clerks) with patient enquiries including online queries

Supporting GPs, dealing with administrative queries and tasks on their behalf

Receiving and making telephone calls as requested

Arranging appointments for medicals and other non‑routine appointments

Arranging home visits, home visit reports and responsibility for allocating a GP to undertake visit in the absence of registered GP as per the rota system

Taking messages and recording them

Processing forms prior to passing to a GP for completion, e.g. private health claim forms etc

Generating prescriptions in accordance with GP instructions

Following GP instructions on pathology network (pathology network)

Dealing with problems and queries from doctors, other healthcare staff and patients

Experience

• Patient care - 2 years required
• Administrative experience - 2 years required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.