GP Administrator

NHS; Royal Leamington Spa; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Royal Leamington Spa is looking for an administrator to manage patient registrations and clinical correspondence. The ideal candidate will possess excellent communication and organisational skills, understand NHS processes, and be able to work empathetically with patients. The role offers full-time or part-time hours within a supportive and friendly team environment. Candidates should have relevant IT qualifications and experience in administrative settings, preferably in healthcare.

Qualifications

• Understanding of NHS administrative processes.
• Detail-oriented with excellent planning skills.
• Confident with IT systems.

Responsibilities

• Manage patient registrations and workflows.
• Handle clinical correspondence efficiently.
• Improve administration processes and service delivery.

Skills

Excellent communication skills

Strong administration skills

Organisational skills

Empathetic communicator

IT proficient

Education

IT Qualification (e.g., ECDL, RSA, NVQ)

Key skills in literacy and numeracy Level 2

Tools

Microsoft Office applications

Job description

A rare opportunity has arisen for an administrator at Waterside Medical Centre with up to full-time hours available or job-share part-time hours.

You will need to be compassionate and caring, diplomatic and be able to manage the demands of the role with empathy and resilience.

The successful applicants must possess excellent communication skills and have the ability to work well in a team, and be able to display strong administration and organisational skills.

Main duties of the job

The administrator will join an established team and will play an important role in ensuring our patients receive outstanding safe, effective and responsive care.

You will work alongside a team of experienced administrators and part of a larger practice team dedicated to ensuring the best outcomes for our patients.

The job description provide full details of the main duties of the role.

About us

Waterside Medical Centre is a CQC 'outstanding' rated practice with 14,500 patients in the centre of the beautiful spa town of Royal Leamington Spa.

We are conveniently located in the town centre close to the train station with excellent transport links and a large, free staff car park.

We prioritise patient care and have a long-serving, friendly and professional practice team.

Job responsibilities

• Registration of new patients, management of registration workflows.
• Clinical correspondence management and workflow.
• Secretarial functions including electronic referrals and workflow.
• Medical reports.
• Administration of cytology and bowel screening recall and results.
• Handling queries from GPs, patients, and other departments with professionalism and empathy
• Attend and participate in meetings as required and follow up on actions.
• Participate in administration improvements and service redesign
• Ensuring compliance with NHS targets, NHS policies, and data governance standards
• Be actively involved in projects and areas of improvement/change.
• Resolve daily matters with a positive can do attitude, whilst managing a busy workload.
• Work closely with other Team Leaders, Admin Manager, Operational Managers and General Managers across all areas in a professional manner.

What We Are Looking For

Were seeking candidates who are:

• Understanding of NHS administrative processes
• Organised and detail-oriented, with excellent planning and prioritisation skills
• Confident in working with IT systems
• Empathetic communicator, able to handle sensitive queries and support distressed patients and relatives
• Proactive problem-solver, committed to improving workflows and service delivery

If you're ready to take the next step in your administrative career in a friendly and supportive setting, we would love to hear from you

Working Pattern: Up to full-time hours available

Qualifications

• IT Qualification (i.e. ECDL Qualification, RSA, NVQ in Business Administration) OR equivalent knowledge gained through relevant work experience.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above) / New GCSE in Maths and English (Grade 4 to 9)

Experience

• Maintaining systems and processes within an administration team
• Experience of working in an administrative environment including typing, Microsoft Office applications, diary management, filing systems, collating and presenting information
• Participation in service and quality improvement initiatives.
• Advanced typing skills and inputting data accurately and efficiency
• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.