Governance and Assurance Officer | Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 80,000 - 100,000; Full time

Job summary

A major healthcare provider in Liverpool is seeking a Divisional Governance and Assurance Officer to support governance across various services. The role involves promoting effective governance, managing incidents and complaints, and ensuring compliance with the NHS governance agenda. Candidates need strong analytical and communication skills, along with a solid understanding of healthcare governance. This position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Good understanding of governance in a healthcare setting.
• Experience in incident and complaints management processes.
• Ability to manage workload independently.

Responsibilities

• Promote and facilitate effective governance and assurance.
• Support leaders in achieving governance objectives.
• Monitor Risk and Complaints processes.

Skills

Analytical skills

Written communication skills

Verbal communication skills

Organisational skills

Understanding of governance in healthcare

Job description

Overview

An exciting opportunity has arisen for a divisional governance and assurance officer to work within the newly created Diagnostic Treatment Centre. Reporting to the Head of Governance, the post holder will have a good understanding and knowledge of governance in a health care setting and will have responsibility for supporting all aspects of governance across their area of responsibility. This will include advice and support regarding incident and complaints management processes and clinical effectiveness. The post holder will have good analytical skills as well as excellent written and verbal communication skills. Candidates should have skills and experience of key governance and assurance principles. This role also requires individuals with excellent organisational skills and the ability to manage their own workload without supervision within a busy environment.

Responsibilities

• Promote and facilitate the development of effective governance and assurance.
• Provide support to key leaders within their area of responsibility in the delivery of their governance objectives.
• Support local identification of incidents requiring more detailed investigation or review.
• Support the effective monitoring of the Trust’s Risk, Incident and Complaints processes within their area of responsibility.
• Provide leaders with regular data and reports that support them to take action and implement learning.
• Implement systems and processes for effective and proactive dissemination of information arising from investigations and reviews to promote the sharing of information and lessons learnt.
• Act as local point of contact for the Datix system and ensure the administrative requirements of incident, complaint and risk management process are met.
• Provide support to the Head of Governance in the delivery of key governance objectives.
• Work alongside colleagues in other key roles within the governance structure to ensure your areas of responsibility look at data and identify learning collaboratively.
• Establish and maintain close working relationships with the Patient Advice and Complaints Team and with Legal and Risk Managers within the Trust.
• Attend local meetings in relation to governance.

Context

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. The group and regional responsibilities described reflect the broader governance context within LUHFT and Liverpool University Hospitals Group.

Requirements

The post holder will work closely with the leadership teams within Imaging, Pharmacy and Liverpool Clinical Laboratories promoting and facilitating the Quality Governance Framework within each service. Applicants should have a good understanding and knowledge of the Governance agenda across the NHS. Reporting to the Head of Governance for the Diagnostic Treatment Centre, the post holder will have responsibility for supporting all aspects of governance across each service, including incident and complaint management, risk, and clinical audit and effectiveness processes.

This advert closes on Tuesday 30 Sep 2025