Golf Shop Assistant

RACV; Torquay; On-site; GBP 17,000 - 23,000; Full time

Job summary

A respected leisure organization in Torquay is seeking Golf Shop Assistants who will provide exceptional customer service to members and guests, maintain the Golf Shop's presentation, and assist with golf operations. Ideal candidates will have previous experience in a golf course environment, strong communication skills, and a flexible approach to working hours. Join a supportive team and enjoy employee benefits, along with opportunities for training and professional growth.

Benefits

Employee benefits including discounts across products and services

Opportunities for training and development

Qualifications

• Previous experience in a golf course environment.
• Strong customer service, communication and rapport-building skills.
• Ability to handle cash and perform accurate POS transactions.

Responsibilities

• Provide exceptional customer service to members and guests.
• Administer golf course access and process payments.
• Maintain Golf Shop presentation and product displays.

Skills

Customer service skills

Communication

Understanding of golf rules

Education

Certificates in Hospitality, Tourism, Sport or similar

Tools

POS systems

Job description

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Torquay, situated at the start of Victoria’s Great Ocean Road and famous surf coast, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

We’re looking for enthusiastic and service-focused Golf Shop Assistants to support the day-to-day operation of our Torquay RACV Golf Shop.

In this role, you’ll be the friendly face of our leisure team—helping members, guests and visitors enjoy their golfing experience while maintaining our high standards of presentation, service delivery and operational excellence.

Whether it’s assisting with tee times, managing retail sales, supporting golf events, or providing expert knowledge on equipment, you’ll play a key role in creating memorable experiences and encouraging repeat visitation.

What You’ll Do

• Provide exceptional customer service to members, guests and visitors.
• Administer golf course access, process payments, and manage point-of-sale transactions.
• Maintain Golf Shop presentation, product displays and stock knowledge.
• Support golf events, golf days and coordinate with other resort teams.
• Manage the hire, loan and return of equipment, ensuring accuracy and care.
• Stay up to date with golf rules, handicapping, trends and RACV service standards.
• Assist across leisure areas, including providing food and beverage service when required.
• Ensure safe work practices and contribute to a positive team culture.

What You’ll Bring

Essential

• Previous experience in a golf course environment.
• Strong customer service, communication and rapport-building skills.
• Understanding of golf rules, course etiquette and equipment.
• Ability to handle cash and perform accurate POS transactions.
• Flexible approach to working hours, including weekends.
• Valid driver’s license.
• RSA (or willingness to obtain).

Desirable

• Experience with POS, EFTPOS or MICLUB systems.
• Knowledge of merchandising, marketing or F&B techniques.
• Certificates in Hospitality, Tourism, Sport or similar.
• First Aid or OH&S certification.

Why Join RACV?

At RACV, our IACT values—Innovation, Accountability, Care and Team—guide everything we do. You’ll be part of a supportive, collaborative environment within one of Australia’s most trusted organisations.

You’ll also enjoy:

• Beautiful resort environments
• Opportunities for training and development
• Supportive leaders and engaged team culture
• Employee benefits including discounts across RACV products and services

Our difference

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Application Process

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

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