Global Travel Advisor (US-based)

Black Tomato; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A luxury travel agency in London is seeking a dynamic Global Travel Advisor to engage clients and provide exceptional service. The role involves nurturing inquiries and embodying the brand's core values. Ideal for those with a client-focused ethos and passion for luxury travel, this position offers numerous benefits, including a target-based bonus and personal travel allowance.

Benefits

Target-based bonus

401k matching

Annual familiarization trip

Personal travel allowance

20 days PTO

Birthday off

Monthly volunteering day off

Healthcare plan

Mental Health Hour

Gym subsidy

Qualifications

• Some previous client service is desirable, preferably in the leisure, hospitality, or luxury sector.
• Enjoys and thrives in a fast-paced, flexible, entrepreneurial environment.
• Close attention to detail and aesthetic sense.

Responsibilities

• Act as the first point of call for incoming enquiries, providing a remarkable first experience.
• Work closely with our Travel Expert & Product teams to tailor client conversations.
• Accurately record client information in our CRM system.

Skills

Client focused ethos

Excellent communication skills

Quick thinking

Problem-solving skills

Highly organized

Job description

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Client:

Black Tomato

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ae05763f47bc

Job Views:

7

Posted:

13.08.2025

Expiry Date:

27.09.2025

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Job Description:

We are looking for a dynamic, passionate individual to join the Black Tomato family in the Global Travel Advisor team who are dedicated to engaging with clients and educating them on the remarkable and inspiring experiences we create for clients. In order to do this, you will need to quickly establish rapport, convey a passion for travel, and explain what makes Black Tomato unique. With general knowledge of Black Tomato product you will act as a gateway for clients who are new to Black Tomato and determine if they are a good fit for us and vice versa. Largely phone-based work, speaking to clients primarily within the US, but utilizing all written forms of communication; you will nurture and qualify new enquiries with the goal of either directing viable enquiries to a Travel Expert (our sales team) or fostering the relationship further.

As a brand widely known for its creativity, innovation and, more than anything, care for clients, we are incredibly excited to look for a new Global Travel Advisor to join us and become a key first point of contact in the Black Tomato experience. This role will undoubtedly play a key part in developing Black Tomato’s growth and contributing to the overall performance of our fast-paced, forward-thinking global business.

Main Responsibilities

• Act as the first point of call for incoming enquiries, providing a remarkable and inspiring first experience of Black Tomato.
• Demonstrate a world-class commitment to service – showing why we are the best of the best and communicating that through phone or email.
• Work closely with our Travel Expert & Product teams to keep up to date with our product offering in order to tailor your client conversations.
• Ability to learn quickly, absorb information and be confident in relaying it to clients.
• Provide intuitive product guidance and inspiration before introducing the client to our team of destination experts who will build the itinerary for our clients.
• Work closely with our UK and US based Marketing teams to provide feedback about the enquiries to help drive the best new client outreach to all clients.
• Work in tandem with our CRM and Client Experience team to help guide how we can better handle enquiries and service them in the most innovative and world-class way.
• Accurately record client information in our CRM system and develop the ability to navigate the CRM system fluently.

Skills Required

• Some previous client service is desirable, preferably in the leisure, hospitality, or luxury sector.
• Client focused ethos, committed to delivering positive outcomes.
• Confident in communicating with clients and passionate about delivering highly personalised, best-in-class client service.
• Enjoys and thrives in a fast-paced, flexible, entrepreneurial environment.
• Excellent communication skills, both over the phone and email.
• Quick thinking, initiative, problem-solving skills, and ability to work calmly under pressure.
• Close attention to detail and aesthetic sense.
• Highly organised, able to prioritise and multitask.
• Interest in luxury travel destinations, hotels, and experiences.
• Experience handling UHNW clients is a plus but not essential.

What we offer:

• Target-based bonus
• 401k matching
• Annual familiarization trip
• Personal travel allowance
• 20 days PTO, increasing with service, plus public holidays
• Ability to rollover PTO
• Birthday off
• Monthly volunteering day off
• Relocation days off
• Curiosity courses fund
• Family leave
• Healthcare plan
• Mental Health Hour
• Friday 4pm finish
• Black Tomato birthdays allowance
• Gym subsidy
• Referral bonus

Our values:

At Black Tomato, we embody curiosity, innovation, thoughtfulness, humility, and integrity. We seek candidates who align with these core traits, as character assessment is a key part of our hiring process.