Global Strategic Manager - Large Customers

Hilti Group; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global construction firm in the UK is seeking a strategic professional to drive growth through the deployment of a comprehensive Market Reach strategy. This role involves developing investment frameworks, conducting strategic studies, and managing a network of large customer counterparts globally. The ideal candidate will have a degree in a relevant field, project management skills, and a strong customer-focused approach. You will work flexibly, with significant international travel required and a presence in the Manchester office.

Benefits

6% employer pension contributions

33 days' holiday plus option to purchase more

Private Health Insurance

Paid leave for charitable projects

Flexible working options

Qualifications

• Strategy consulting background is preferred.
• International business experience is required.
• Language skills in German are advantageous but not essential.

Responsibilities

• Define customer selection criteria and success metrics.
• Architect the global roll-out framework for Large Customer Market Reach.
• Prepare and co-lead global presentations to key stakeholders.

Skills

Project Management

Analytical thinking

Customer-centric mindset

Excellent communication

Education

Degree in Marketing, business administration, engineering or related field

Job description

Drive Global Impact. Shape Strategic Growth.

This role is at the heart of Hilti's ambition to scale its global footprint with large customers. You will be responsible for driving the strategic deployment of a globally consistent and locally adaptable Market Reach approach, enabling high-impact investments and orchestrating a community of strategic decision-makers across the globe.

This role sits within our global strategic division, established in 2024, to drive business impact in this key area, and one of our key growth drivers to deliver on our 2030 strategy ambitions.

This role is a remote position to be based in GB, although presence at the Manchester office will be required. The role will also involve wide-spread global travel, with approximately 1 international trip / month.

What You'll do

Strategic Enablement & Investment Design

• Define customer selection criteria and success metrics to guide regional prioritization.
• Architect the global roll-out framework for Large Customer Market Reach, ensuring scalability and ROI-driven investment logic.
• Develop steering tools and methodologies to track performance and impact.

Governance & Strategic Communication

• Conduct strategic studies and benchmarks to derive best practices and inform decision-making.
• Prepare and co-lead global presentations to key internal stakeholders—including Executive Board members, global management, and regional GMs—positioning the strategy as a lever for business transformation.
• Translate performance insights and investment logic into actionable recommendations to guide regions and markets on how to assess and improve large customers performance.

Thought Leadership & External Benchmarking

• Build and animate a global network of large and complex customers counterparts to foster alignment and collaboration.
• Integrate external insights and strategic marketing intelligence into our approach.

What You'll Bring

• Degree qualification in Marketing and/or business administration, engineering or a related field.
• Strategy consulting background.
• International business experience.
• Project Management skills.
• Customer-centric mindset.
• Analytical thinker with creative, proactive approach.
• Excellent communication skills.

Language skills in German would be advantageous, but are not essential for this role. This role requires significant global travel – approx. 1 working trip / month + some time at the Manchester office.

What's In It for You

We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include :

Genuine career advancement (more than 80% of all leadership roles are filled internally)

6% employer pension contributions

Private Health Insurance and Employee Assistance Programme

33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually

Paid leave to work on charitable projects

Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts / cashback

Different ways to work flexibly, including working from home and compressed hours

Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics

Trips to locations such as Milan, New York and global HQ for high performers across all teams

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.