Global Space Tech Customer Experience Lead

Bright Purple; City of Edinburgh; Hybrid; GBP 46,000 - 55,000; Full time

Job summary

A leading space technology innovator based in Scotland is seeking an experienced Customer Experience Manager. You will foster strong relationships with clients, support software integration, and identify growth opportunities in the space sector. Ideal candidates will have solid account management experience and an understanding of satellite operations. This role offers a competitive salary, flexible working options, and ample opportunities for professional development.

Benefits

Salary up to £55,000

Flexible working with offices in Edinburgh and Dundee

36 days annual leave

6% employer pension contribution

Health Cash Plan

Life Assurance

Enhanced family leave

Professional development opportunities

Opportunities for international travel

Qualifications

• Solid experience in managing customer accounts.
• Familiarity with mission planning or ground segment software.
• Ability to engage both technical and non-technical clients.

Responsibilities

• Build relationships with global customers.
• Guide clients through software onboarding and integration.
• Act as the liaison between clients and technical teams.
• Spot upsell and renewal opportunities.
• Lead the technical support function.
• Stay updated on space industry trends.

Skills

Customer account management experience

Understanding of satellite operations

Excellent communication skills

Ability to identify growth opportunities

Strong prioritization skills

Job description

A leading space technology innovator based in Scotland is seeking an experienced Customer Experience Manager. You will foster strong relationships with clients, support software integration, and identify growth opportunities in the space sector. Ideal candidates will have solid account management experience and an understanding of satellite operations. This role offers a competitive salary, flexible working options, and ample opportunities for professional development.