Global Sales & Customer Care Trainer - Hybrid & Flexible

YOOX NET-A-PORTER GROUP; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global fashion retailer is looking for a Trainer to join their Sales and Customer Care Training team in London. In this role, you will deliver training solutions, create educational materials, and support new team members' onboarding. The ideal candidate will possess strong communication skills and a background in training or management. This position offers a hybrid working model and the opportunity to make a significant impact in a fast-paced environment.

Benefits

Performance bonus schemes

Pension contributions

Staff discounts

Private healthcare

Flexible working hours

Supportive team environment

Qualifications

• Strong critical thinking and logical decision-making abilities.
• Excellent presentation and public speaking skills.
• Background in training or management with a focus on developing others.

Responsibilities

• Deliver training solutions in various formats.
• Develop and maintain relationships with key stakeholders.
• Create training solutions based on commercial needs.
• Continuously evaluate the ROI of training initiatives.
• Travel to deliver training programs as required.

Skills

Critical thinking

Communication

Presentation skills

Time management

Problem-solving

Job description

A leading global fashion retailer is looking for a Trainer to join their Sales and Customer Care Training team in London. In this role, you will deliver training solutions, create educational materials, and support new team members' onboarding. The ideal candidate will possess strong communication skills and a background in training or management. This position offers a hybrid working model and the opportunity to make a significant impact in a fast-paced environment.