Global Process Owner - Life & Pensions

WeAreTechWomen; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance company is seeking a skilled Global Process Owner for its Life & Pensions division in the UK. This hybrid role involves establishing and managing end-to-end processes, driving operational excellence, and ensuring compliance with UK regulations. Candidates should possess a strong understanding of pension administration, exceptional stakeholder management skills, and a proven track record in business transformation. The position offers an opportunity to lead cross-functional teams and implement innovative solutions that enhance operational efficiency.

Qualifications

• In-depth knowledge of UK regulatory frameworks for insurance products.
• Experience in business transformation and process improvement.
• Exceptional communication skills, using stakeholder management.

Responsibilities

• Deliver end-to-end Life & Pension Administration services.
• Collaborate with internal teams and clients to track performance metrics.
• Govern enterprise-wide processes to ensure alignment.
• Drive transformation initiatives using technology.
• Build strong client relationships to ensure satisfaction.

Skills

Operational governance

Process improvement

Analytical skills

Stakeholder management

Collaboration

Education

Bachelor's degree in Business Administration

Certification in UK Life & Pension Administration

Tools

Microsoft Office

Project management tools

Enterprise platforms

Job description

Job Description

Job Title: Global Process Owner - Life & Pensions
Location: UK (Hybrid)

About the Role

We're seeking an accomplished Global Process Owner for our UK Life & Pensions insurance offering. You'll establish and govern end-to-end processes across functions and the enterprise, driving operational excellence, compliance, and transformation across our Retirement and Pension portfolio. This role demands detailed knowledge of UK regulatory frameworks for insurance products, strategic oversight, and a focus on continuous improvement and client success.

Key Responsibilities

• Delivery of end-to-end Life & Pension Administration services, ensuring operational KPIs and SLAs are consistently met.
• Collaborate with clients, internal teams, and senior leadership to define, track, and measure performance metrics against strategic targets.
• Govern enterprise-wide processes, ensuring alignment and standardisation across business functions.
• Drive large-scale transformation initiatives leveraging RPA, OCR, analytics, and workflow optimisation.
• Establish and maintain risk management frameworks in line with SOX, SOC1, and regulatory requirements.
• Build and sustain strong client relationships to ensure satisfaction, retention, and business growth.
• Lead and inspire cross-functional teams, fostering a culture of accountability, quality, and continuous improvement.
• Implement best practices and drive strategic investment decisions to enhance efficiency and operational resiliency.

Requirements

• In-depth knowledge of UK regulatory frameworks governing insurance products, with particular expertise in Life and Pension offerings.
• Proven experience leading large-scale operations, ideally within offshore or distributed delivery environments, with the ability to drive performance and collaboration across global teams.
• Deep understanding of front-to-back pension administration platforms, controls, and processes.
• Experience implementing risk management frameworks and operational controls.
• Proven experience in business transformation, leading large-scale initiatives involving process improvement, technology-driven change, and automation (RPA, OCR, analytics, workflow optimisation) with measurable efficiency and productivity gains.
• Exceptional stakeholder management and communication skills, including experience engaging at CXO level.

Skills & Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related discipline (preferred)
• Certification in UK Life & Pension Administration (preferred)
• Expertise in operational governance, process improvement, and quality assurance.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong proficiency in Microsoft Office, project management, and enterprise platforms.
• Highly organized, adaptable, and collaborative - able to manage multiple priorities in a fast paced environment.

Locations

London

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.