Global Field Service Transformation Lead (D365)

Rotork; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A flow control and instrumentation company is seeking a Service Subject Matter Expert for a 12-month fixed term contract in Leeds or Bath. This role focuses on leading the rollout of Microsoft Dynamics 365 across EMEA Service operations, collaborating with local leaders and stakeholders. Candidates should have proven leadership experience in Field Service operations and expertise in ERP or CRM implementations. This is an excellent opportunity to drive transformation and impact service delivery while ensuring alignment with global best practices.

Qualifications

• Proven leadership in Field Service operations, managing engineers and scheduling.
• Experience implementing ERP or CRM systems like D365 or Salesforce.
• Strong understanding of Service processes and best practices.

Responsibilities

• Lead the deployment of D365 CE and FinOps across EMEA Service operations.
• Collaborate with leadership and superusers to validate requirements.
• Provide strategic guidance on Field Service operations.

Skills

Leadership in Field Service operations

Stakeholder management

Excellent communication skills

Tools

D365

Salesforce

SAP

Job description

A flow control and instrumentation company is seeking a Service Subject Matter Expert for a 12-month fixed term contract in Leeds or Bath. This role focuses on leading the rollout of Microsoft Dynamics 365 across EMEA Service operations, collaborating with local leaders and stakeholders. Candidates should have proven leadership experience in Field Service operations and expertise in ERP or CRM implementations. This is an excellent opportunity to drive transformation and impact service delivery while ensuring alignment with global best practices.