Global Field Engineer: Inlay & Reel-to-Reel Support

PragmatIC; North East; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in the North East of England is seeking a Technical Support Engineer to provide customer support for the FlexIC inlay assembly process. The role involves managing technical issues, performing fault-finding, and conducting root cause analysis while ensuring high-quality customer interactions. Candidates should have experience in die attach or reel-to-reel processing, excellent communication skills, and a willingness to travel up to 50% of the time. A competitive benefits package and relocation support are offered.

Benefits

Excellent benefits package

Visa sponsorship

Relocation support

Qualifications

• Demonstrable experience in automated die attach or reel-to-reel processing.
• Ability to speak effectively to vendors and customers.
• Experience in semiconductor manufacturing preferred.

Responsibilities

• Provide Engineering support for Inlay Assembly and Label Conversion processes.
• Gain understanding to provide rapid review and analysis of process issues.
• Work with machine suppliers to develop high volume solutions.
• Provide mentoring and training to staff.
• Travel approximately 50% to provide customer support.

Skills

High-volume die attach processing

Semiconductor manufacturing

Effective communication

Willingness to travel

R2R processing

PFMEA

PCP

OCAP

Label conversion processing

Interpersonal skills

Education

Degree in a related discipline

Job description

A leading technology company in the North East of England is seeking a Technical Support Engineer to provide customer support for the FlexIC inlay assembly process. The role involves managing technical issues, performing fault-finding, and conducting root cause analysis while ensuring high-quality customer interactions. Candidates should have experience in die attach or reel-to-reel processing, excellent communication skills, and a willingness to travel up to 50% of the time. A competitive benefits package and relocation support are offered.