Global Customer Support Director: Strategy & Growth

Ametek; Leicester; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading global industrial technology solutions provider is seeking a Director of Global Customer Support to lead worldwide customer support efforts. This role entails developing strategies for exceptional service delivery, driving revenue, and ensuring customer satisfaction. Candidates must have a bachelor's degree and 10+ years in service leadership, with strong analytical and communication skills. The successful applicant will lead diverse teams and manage global service operations, contributing to continuous improvement and customer loyalty.

Qualifications

• 10+ years of experience in customer support or service leadership roles.
• Proven track record managing global teams and delivering customer experiences.
• Experience in high-tech or scientific instrumentation industries is preferred.

Responsibilities

• Define and implement global customer support vision and strategy.
• Lead and mentor teams across various customer service functions.
• Monitor KPIs for service quality and customer satisfaction.

Skills

Leadership in customer support

Analytical skills

Communication skills

Organizational skills

International travel ability

Education

Bachelor's degree in Engineering, Business, or related field

Advanced degree

Tools

Salesforce CRM

ERP systems

Job description

A leading global industrial technology solutions provider is seeking a Director of Global Customer Support to lead worldwide customer support efforts. This role entails developing strategies for exceptional service delivery, driving revenue, and ensuring customer satisfaction. Candidates must have a bachelor's degree and 10+ years in service leadership, with strong analytical and communication skills. The successful applicant will lead diverse teams and manage global service operations, contributing to continuous improvement and customer loyalty.