Global Aftersales Leader — Strategy & Growth

Inchcape; Remote; GBP 125,000 - 150,000; Full time

Job summary

A global automotive distributor is seeking a Group Head of Aftersales Operations to lead aftersales strategies and enhance performance across markets. The role demands extensive experience in senior aftersales roles, with a focus on collaboration and continuous improvement. Candidates should have a strong commercial understanding and be skilled in achieving results in complex environments. Join a dynamic team shaping the future of automotive distribution.

Benefits

Inclusive workplace culture

Opportunities for professional development

Qualifications

• Experienced within a senior aftersales role, including leading LCV operations.
• Commercially savvy with expertise in parts, service, and workshop management.
• Adept at creating and scaling performance improvement programs.

Responsibilities

• Lead the creation of core aftersales KPIs and reporting.
• Develop and maintain Aftersales Playbooks and toolkits.
• Identify and enable new revenue opportunities across parts and services.

Skills

Experience in senior aftersales roles

Commercial and operational acumen

Influencing without authority

Knowledge of aftersales systems

Fluency in English

Job description

A global automotive distributor is seeking a Group Head of Aftersales Operations to lead aftersales strategies and enhance performance across markets. The role demands extensive experience in senior aftersales roles, with a focus on collaboration and continuous improvement. Candidates should have a strong commercial understanding and be skilled in achieving results in complex environments. Join a dynamic team shaping the future of automotive distribution.