Global Accounts Manager

Universal Music; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job description

Music is Universal

Its the passionate and dedicated team at Universal Music who help make us the worlds leading music company. From A&R to finance legal to digital sales to marketing Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender race disability sexual orientation religion belief age marital status background pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism dyslexia ADHD and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment workplaces and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards including alternatives to the online form or to disclose a neurocognitive condition please email

How we lead

UMGs fraud prevention team is leading the industry by example in protecting the integrity of the global streaming ecosystem. We work across UMG labels brands and internal teams including Commercial Affairs and Business Affairs as well as with our external digital partners to detect prevent and respond to fraudulent activity. The Account Manager will serve as the central conduit connecting these groups ensuring our anti-fraud operations contractual obligations and partner relationships are aligned and effective. This role can be based out of any of our US or European office locations or remote.

How youll create

Act as the day-to-day representative for fraud prevention at UMG in all operational and strategic engagements with DSPs.

Partner with internal stakeholders to ensure our goals are reflected across all of our new and pre-existing licensing agreements.

Lead internal anomaly detection reviews coordinating data from multiple systems to validate and elevate streaming irregularities.

Serve as the central liaison for UMG repertoire owners and regional Business Affairs leads chairing monthly meetings to share insights align investigations and surface market-level priorities.

Produce monthly reports and scorecards summarizing partner performance market trends and identified anomalies.

Handle rights holder escalations within UMG ensuring cases of suspected manipulation or fraud are communicated tracked and resolved effectively.

Develop and maintain internal alignment across teams to ensure consistency in process and data handling.

Create and deliver internal and external presentations highlighting fraud prevention impact market insights and partner collaboration.

Assemble detailed evidence briefs and summaries of bad actors for senior stakeholders and strategy leads.

Support ongoing development of fraud-prevention reporting ensuring internal metrics evolve with partner behavior and ecosystem trends.

Bring your vibe

Experience in account management partner operations commercial strategy or digital rights management within the music media or tech industries.

Skilled communicator and excellent story teller with experience leading meetings and presenting insights to internal executives and external partners.

Strong organizational and project management skills able to track complex deliverables manage multiple stakeholder groups and meet deadlines across global time zones.

Analytical mindset with comfort interpreting data and drawing conclusions SQL Python or Looker experience is a plus but not required.

Proven ability to synthesize complex information into clear actionable presentations and documentation.

Familiarity with the digital music ecosystem streaming economics and partner operations.

Detail-oriented and reliable capable of maintaining accurate records reports and evidence logs across multiple investigations.

Collaborative diplomatic and proactive you thrive in cross-functional environments and enjoy turning insights into impact.

Your Benefits

Group Personal Pension Scheme (between 3% and 9%)

Private Medical Insurance

25 paid days of annual leave

Interest Free Season Ticket Loan available

Holiday Purchase scheme

Dental and Travel Insurance options

Cycle to Work Scheme

Salary Sacrifice Cars

Subsidised Gym Membership

Employee Discounts (Reward Gateway)

Just So You Know

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore the job description should be seen as indicative and not as a permanent definitive and exhaustive statement.