Global Account Manager - Client Meetings and Events Programme

Flight Centre Careers; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading travel management company is seeking a Global Account Manager to serve as the strategic client relationship lead for global meeting and events programmes. You will be responsible for maintaining strong client relationships, driving continuous improvement, and delivering exceptional account management services. The ideal candidate will have extensive experience in client-facing roles, exceptional strategic capabilities, and a strong background in governance and stakeholder management. This role offers a vibrant culture and numerous career development opportunities.

Benefits

Exclusive travel discounts

Career development opportunities

Vibrant culture and social events

Active hour for personal wellness

Comprehensive health cash plan

Financial wellbeing support

Company-matched charitable donations

Qualifications

• 5+ years of client-facing account management experience, preferably global.
• Proven strategic client relationship management in complex environments.
• Advanced Microsoft Office proficiency and account management methodologies.

Responsibilities

• Develop strategic business plans to drive programme milestones.
• Deliver progress reports and presentations to stakeholders.
• Identify new business opportunities within the client’s global meetings/events programme.

Skills

Client-facing account management

Strategic client relationship management

Commercial analysis

Business development

Microsoft Office proficiency

Programme governance

Stakeholder management

Education

Tertiary level qualification in a relevant field

Professional certifications in account management

Job description

Global Account Manager - Client Meetings and Events Programme

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Brand: FCM Meetings & Events
Work type: Full time
Location: London
Categories: Sales and Customer Service

The Global Account Manager serves as the strategic client relationship lead for the client’s global meeting and events programme, ensuring exceptional delivery of account management services and commercial value. This role is responsible for developing and executing the strategic business plan, maintaining strong client relationships at all levels, and driving continuous improvement within the programme. As the primary client‑facing relationship manager, this position ensures governance, risk mitigation, and performance excellence across the entire programme.

About FCM Meeting and Events

Working for FCM Meetings & Events is all about bringing the world together, one event at a time. Attending events is no longer just about "getting together" – it's about reconnecting, relinking, and reopening the globe. Our shared culture, creativity and systems with parent travel management company, FCM, means our clients receive the best of both worlds. Plus, it means our people are offered award‑winning work perks. We don’t just think outside the box, we dance around it. Join our team to work with the best of the best in a flexible, collaborative events agency.

The Role

• Primary client contact for inquiries and relationship management
• Develop strategic business plans to drive programme milestones
• Deliver progress reports and presentations to stakeholders
• Identify new business opportunities within the client’s global meetings/events programme
• Governance: Prepare and present business reviews with actionable client insights, conduct programme risk assessments and develop mitigation strategies, manage stakeholder engagement plans and track SLA/KPI performance, drive sustainability initiatives and business continuity planning, design change‑management plans to drive year‑over‑year adoption, monitor programme effectiveness and implement improvements, optimise supplier partnerships for cost savings, develop project timelines and track key milestones

About You

• 5+ years client‑facing account management experience, preferably global
• Proven strategic client relationship management in complex, multi‑stakeholder environments
• Strong commercial analysis, business development, and planning capabilities
• Advanced Microsoft Office proficiency and account management methodologies
• Experience in programme governance, stakeholder management, and performance reporting
• Industry knowledge of travel, tourism, events, groups & meetings
• Lifesciences background advantageous

Qualifications

• Tertiary level qualification in a relevant field
• Professional certifications in account management, client services, or related fields preferred

What’s in it for you

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in‑house travel team.
• Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry‑renowned social events: Experience our fun, industry‑renowned culture with exciting social events such as monthly awards nights, global conferences, end‑of‑financial‑year balls, and more.
• Active Hour: Prioritise your well‑being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze‑level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company‑matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [e-mail] .

Advertised: 02 Dec 2025 GMT Standard Time
Applications close: 05 Jan 2026 GMT Standard Time