German Speaking Customer Service Executive

Acorn Recruitment; Ellesmere Port; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a German-Speaking Customer Service Executive in Deeside. The role involves managing inquiries, coordinating deliveries, and communicating with logistics teams. Candidates should be fluent in both German and English, with prior customer service experience. This position offers hybrid working options after probation, with a competitive pay structure.

Benefits

Competitive pay

Hybrid work available after probation

Qualifications

• Previous experience in customer service is preferred.
• Experience in a logistics or warehousing environment is advantageous.
• Attention to detail is required.

Responsibilities

• Manage customer inquiries in German and English.
• Coordinate orders, deliveries, and returns.
• Liaise with internal teams to resolve issues.
• Maintain accurate records of interactions.

Skills

Fluent in German

Fluent in English

Strong communication skills

Excellent organisational skills

Ability to multitask

Tools

Microsoft Office

CRM systems

Job description

German-Speaking Customer Service Executive

Deeside | Competitive Pay | Monday-Friday, 9am-5pm | Hybrid available after probation | PermanentIntroduction

Acorn by Synergie is searching for a German-Speaking Customer Service Executive to join our client, a large manufacturer based in Deeside. Reporting to the Group Logistics Manager, the purpose of the role is to provide support to clients through on-time and in-full delivery of orders, ensuring smooth communication between warehouses, logistics teams, and customers.

Key Duties:

• Manage customer inquiries via phone, email, and other channels in both German and English.
• Coordinate orders, deliveries, and returns, ensuring accuracy and timeliness.
• Liaise with internal teams, including warehousing and logistics, to resolve issues efficiently.
• Maintain accurate records of customer interactions and orders.
• Assist in identifying process improvements to enhance customer satisfaction.
• Support ad hoc projects and administrative tasks as required.

Requirements:

• Fluent in German and English (spoken and written).
• Previous experience in customer service, preferably in a logistics or warehousing environment.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Ability to multitask and prioritise in a fast-paced environment.
• Proficiency with Microsoft Office; experience with CRM systems is a plus.

What We Offer:

• Monday to Friday, 9:00am-5:00pm working hours.
• Option to work hybrid following a probation period.

Interested?

Apply today or contact Acorn by Synergie for more information!

Acorn by Synergie acts as an employment agency for permanent recruitment.