German Customer Service Advisor

The Workshop; North Baddesley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading customer service provider in North Baddesley is seeking a German Speaking Customer Support Advisor. In this role, you will deliver high-quality service and support to customers via various channels. The ideal candidate will be fluent in German and possess extensive customer service experience. This full-time position offers a competitive rate of £13 per hour for a 37.5-hour week, includes a casual dress code, and comes with benefits such as free parking and breakfast daily.

Benefits

Free parking

Breakfast supplied daily

Free refreshments and snacks

Casual dress code

Qualifications

• Fluent in German with excellent communication skills.
• Ability to provide detailed and efficient customer support.
• Enthusiastic and self-motivated team player.

Responsibilities

• Respond to customer enquiries through digital ticketing.

Skills

Fluent German speaker

Attention to detail

Positive approach

Creative thinker

Extensive customer service experience

Job description

Overview

Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment.

Main Duties

• Reply to customer enquiries via a digital ticketing system through a range of channels
• Provide high-quality answers to queries to ensure they are resolved quickly and efficiently
• Always follow standard processes to ensure a smooth experience with returns, exchanges, etc.
• collaboratively with teams across the business to uphold and improve customer service ratings

Skills and Knowledge

• Fluent German speaker
• You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency.
• Positive approach and creative thinker.
• Enthusiastic and self-motivated.
• Extensive customer service experience.

Salary, Hours and Benefits

13 per hour

37.5‑hour week

6‑month contract

Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off)

Office based, amazing working environment

Breakfast supplied daily

Free parking

Free refreshments and snacks

Casual dress code