General Manager - XOYO, Birmingham

TEG Pty Ltd; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading global fan experience company is looking for an experienced General Manager to oversee operations at XOYO, Birmingham. This role involves managing a high-profile venue, ensuring exceptional customer service, and having a genuine passion for live music. The candidate should have solid operational experience and communicate effectively. Benefits include 31 days of annual leave, enhanced pension, and complimentary event tickets.

Benefits

31 days annual leave plus Birthday Leave

Enhanced pension contributions

Sick and family leave

Complimentary event tickets

Recognition Awards

Employee Assistance Programme (EAP)

Qualifications

• Sound operational experience within a similar high-profile venue.
• Holding a Personal Licence is essential.
• Genuine passion for live music and events.
• Commitment to exceptional customer service.
• Personable, well organized, and an excellent communicator.
• Financially and commercially astute.

Responsibilities

• Manage operational activities at XOYO, Birmingham.
• Ensure top-notch customer experiences.
• Oversee financial performance and venue operations.

Skills

Customer service excellence

Operational management

Communication skills

Commercial acumen

Passion for live events

Job description

Overview

Ticketek Entertainment Group (TEG) is a global fan experience company that tickets, promotes and delivers live experiences. Our Group includes the Fan Experience Platform (Ticketek), Event promoting across Touring (TEG Touring), Venues (TEG Venues), Sport (TEG Sport), and Family Experiences (TEG Experiences), and our digital business (Ovation). TEG Venues owns and operates venues in the UK, including Tramshed and The Globe in Cardiff, XOYO and Camden Assembly in London, and XOYO in Birmingham. We are hiring an experienced General Manager for XOYO, Birmingham to bring experiences to life within our Digbeth-based venue.

Responsibilities

(This section was not explicitly separated in the original description; responsibilities are implied by the role of a General Manager in a high-profile venue. Please adjust if you have a formal responsibilities list.)

Requirements

• Sound operational experience within a similar high-profile venue
• To hold a Personal Licence (essential)
• To have a genuine passion for live music and events
• A commitment towards exceptional customer service
• Personable, well organised and an excellent communicator
• Financially and commercially astute

This role will involve late night and weekend working.

Benefits

• 31 days annual leave plus Birthday Leave
• Enhanced pension contributions, sick and family leave
• Complimentary event tickets
• Recognition Awards
• Employee Assistance Programme (EAP)

Equal opportunities

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities. If adjustments are needed to ensure a fair and equitable recruitment process, please advise us when scheduling your interview.

Please know you must have the right to work in the UK to be considered for this role.

If this describes you, please apply by sending your CV, cover letter and salary expectations to us.