General Manager - London

LJ Private; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading wellness and fitness organization in London is seeking an experienced General Manager to oversee the daily operations of multi-purpose clubs. The role requires a strong leader to drive membership growth and ensure exceptional service standards. Candidates should have prior experience in hospitality or fitness management and possess excellent communication and interpersonal skills. This hands-on position emphasizes building relationships with members and fostering a dynamic culture. A competitive package and opportunities for development are offered.

Qualifications

• Previous experience as a General Manager, Club Manager, or Senior Operations Manager within hospitality, leisure, or fitness.
• Strong leadership skills with the ability to develop and inspire high-performing teams.
• Excellent communication and interpersonal skills, with the ability to influence at all levels.

Responsibilities

• Lead, develop, and motivate a high-performing team to deliver an excellent member experience.
• Take full ownership of the club’s commercial performance, driving membership growth, retention, and revenue.
• Ensure operational standards are consistently met across all areas of the club.

Skills

Leadership Skills

Commercial Awareness

Problem-Solving Abilities

Communication Skills

Interpersonal Skills

Job description

General Manager - London*

We are recruiting experienced General Managers for a leading organisation within the wellness, leisure, and fitness sector.

These roles offer the opportunity to shape the member experience, lead high-performing teams, and oversee the day-to-day operations of modern, multi-purpose clubs.

You will play a key role in driving operational excellence, supporting growth, and ensuring members enjoy a consistently high-quality environment.

The General Manager will oversee all aspects of club performance, ensuring strong commercial results, exceptional service standards, and a safe, engaging environment for members and your team.

This is a hands-on leadership role, suited to someone who can inspire teams, build strong member relationships, and create a positive, dynamic culture.

The Role*

• Lead, develop, and motivate a high-performing team to deliver an excellent member experience.
• Take full ownership of the club’s commercial performance, driving membership growth, retention, and revenue.
• Ensure operational standards are consistently met across all areas of the club.
• Manage budgets, P&L, and operational KPIs to ensure efficient and profitable club performance.
• Oversee health & safety, compliance, and safeguarding standards, maintaining a safe environment for all.
• Foster a culture focused on wellbeing, teamwork, and continuous improvement.
• Build strong relationships with members, understanding their needs and ensuring service standards exceed expectations.
• Work collaboratively with central support teams to implement new initiatives and support club improvements.

Experience Required*

• Previous experience as a General Manager, Club Manager, or Senior Operations Manager within hospitality, leisure, or fitness.
• Strong leadership skills with the ability to develop and inspire high-performing teams.
• Proven commercial awareness, including experience managing budgets, KPIs, and P&L.
• A passion for delivering exceptional customer experiences within a service-led environment.
• Excellent communication and interpersonal skills, with the ability to influence at all levels.
• Strong problem-solving abilities and confidence working in a fast-paced, people-focused setting.