General Manager - Leisure Hospitality Centre

Flow Recruitment; Watford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading recruitment agency is seeking a General Manager to oversee a vibrant centre in Watford. This role involves driving financial and commercial performance across various revenue streams while ensuring an exceptional environment for both team and customers. Ideal candidates will have at least 18 months of experience managing a similar establishment, with strong skills in coaching and operational excellence. The position requires flexibility to work nights and weekends, along with a passion for developing team members.

Qualifications

• Minimum of 18 months experience as a General Manager in the leisure, hospitality, or retail industry.
• Evidence of delivering high operational standards in a business.
• Experience in coaching and developing team members.

Responsibilities

• Manage and run the centre, ensuring a safe and vibrant environment.
• Drive financial performance and meet budget KPIs.
• Lead and motivate the team to deliver outstanding service.

Skills

Operational excellence

Team coaching

Sales optimization

Resilience

Adaptability

Job description

Are you anambitious General Managerlooking for ahighly autonomousrole, with the power to really shape and influence the business?

Are you looking for an employer that will heavily invest in you, and provide copious opportunities todevelop your careerfurther?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

As a General Manager for clients organisation,you will be responsible for running one of theirbusy centres. You will create a safe, fun, and vibrant environment for your team and customers.

You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success.

Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more.

To be successful you should have:

• a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry

• a relentless approach to delivering the best operational standards in the industry

• evidence of optimising sales and performance of a business unit

• a passion for people, with evidence of coaching, developing, and progressing your team

• an empathetic and compassionate approach

• resilience, flexibility, and adaptability, to fit in with our fast-paced environment

• be willing to work nights and weekends