General Manager

Hollywood Bowl Group; Carlisle; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading leisure and entertainment company in the UK is seeking a General Manager to oversee a vibrant centre. The role involves driving financial performance and creating an engaging atmosphere for both staff and customers. Responsibilities include managing a budget of over £1m and ensuring operational excellence. Candidates should have hands-on managerial experience in a relevant field, with strong skills in coaching and team development. The position offers enticing bonuses and a range of benefits, ensuring a rewarding experience.

Benefits

Performance bonus

Outperformance bonus

Electric Vehicle scheme

50% off food when working

Optional pension plan

Additional holiday with service

Ongoing training and development

Free games vouchers

30% discount for friends

Team Member Support Programme

Healthcare cash plan

Financial long service awards

Charity contribution on induction

Enhanced parental leave benefits

Responsibilities

• Responsible for running a busy centre and driving financial performance.
• Create a safe and vibrant environment for team and customers.
• Deliver all areas of the budget and KPIs.
• Coach, lead and inspire team to deliver outstanding service.

Skills

Hands-on General Manager experience

Budget management experience

Operational standards excellence

Sales optimization

Coaching and developing teams

Empathy and compassion

Resilience

Flexibility and adaptability

Job description

Overview

As a General Manager for Hollywood Bowl Group, you will be responsible for running one of our busy centres. You will create a safe, fun, and vibrant environment for your team and customers. You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams; the bar, diner, amusements and bowling. You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success. Within our fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more.

Responsibilities

• Experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry
• Experience managing a budget size of at least £1m
• A relentless approach to delivering the best operational standards in the industry
• Evidence of optimising sales and performance of a business unit
• A passion for people, with evidence of coaching, developing, and progressing your team
• An empathetic and compassionate approach
• Resilience, flexibility, and adaptability, to fit in with our fast-paced environment
• Willingness to work nights and weekends

The Who

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we\'re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we\'re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

Benefits

• Performance bonus: 15% of annual base pay, paid quarterly
• Outperformance bonus: Up to 15% of your centre\'s outperformance, paid annually (Average bonus FY23 was £40,000!)
• Access to our Electric Vehicle scheme
• 50% off food when you are working
• Optional pension plan
• Earn additional days holiday with length of service up to five days
• Ongoing training and development
• Free games vouchers every month
• 30% discount off food and drink for you and up to five friends
• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
• Opportunity to join our healthcare cash plan
• Financial long service awards
• A £15 donation to our dedicated charity partner when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits