General Manager - Bath, Somerset

Hotel Indigo Bath; Scotland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A boutique hotel in Bath is seeking a passionate General Manager to lead a dynamic team and deliver exceptional customer service. The ideal candidate will have a strong background in hospitality, with the ability to motivate and develop their team. The role involves maximizing revenue, understanding the local market, and setting the brand apart from competitors. This position offers various employee benefits, including discounted room rates and flexible shift patterns.

Benefits

Heavily discounted staff room rates

50% off dining

Fully funded apprenticeship programs

Cycle to work scheme

Healthcare cash plans

Referral schemes

Flexible shift patterns

Colleague recognition rewards

Wagestream financial platform

Employee Assistance Programme

Qualifications

• Experience in managing large hospitality teams in similar-sized properties.
• Ambitious and charismatic leadership style.
• Ability to enhance customer experience through team motivation.

Responsibilities

• Lead a successful team of HODs to deliver superior ROI.
• Develop team knowledge and expose them to all areas of the business.
• Maximize revenue by understanding the local market.

Skills

Leadership

Customer Service

Financial Acumen

Team Development

Food & Beverage Knowledge

Job description

General Manager - Bath, Somerset

Set in a beautiful honey coloured Georgian terrace is the boutique Hotel Indigo Bath. Grade one listed our building is steeped in history and sits in the peaceful street of South Parade, just steps away from the centre of Bath. Surrounded by culture Bath is famous for romance, literature and historic architecture; our boutique hotel is a great base to explore this wonderful city.

Our 166 rooms have been perfectly designed with our guests and the city in mind. Modern and stylish they reflect the influences of the architects and novelists who made Bath famous for its story telling and passionate social scene. From the start of the guest experience until the moment they leave, they'll be embroiled in this fascinating neighbourhood.

But Hotel Indigo Bath is more than just a Hotel; we're also the home of The Elder Restaurant, a sumptuous yet informal dining experience where our guests are taken on a journey of discovery by our knowledgeable and passionate team. We also offer a private dining suite and eight adjoining guestrooms feature to create the perfect stay for anyone visiting Bath.

This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.

Are you out-going, full of energy and enthusiastic? A natural-born storyteller? Are you passionate about offering excellent customer service? Then our stunning boutique Hotel could be the place for you.

The Role:

We have a very exciting opportunity for a passionate and talented General Manager to join our dynamic team. We’re looking for a leader who will understand that running a successful business isn’t just about having a super controlled P&L or living and breathing the brand standards. We want someone who will look after the team and by developing them will deliver an unparalleled customer experience. Naturally energetic and approachable, you’ll lead a successful team of HODs to deliver superior return on investment. You’ll coach and develop your team, working closely with each of them to grow their knowledge and exposure to all areas of the business.

You’ll need to lead from the front whilst motivating your team to drive the brand strategy in all elements of the business and set Castlebridge Hospitality apart from the competition. Getting to know your local neighbourhood is a big priority – you’ll need to know the market and understand how to maximise revenue within the business by looking at the bigger picture. Managing the detail through your HOD’s and team will be second nature and leading by example is something you are no stranger to.

The Ideal Candidate:

We’re looking for a leader! A General Manager who’s ambitious, charismatic and innovative. You’ll need to be an experienced professional with a strong background in hospitality having managed large teams in a similar sized property. A sound knowledge of Food & Beverage operations would be ideal, however this isn’t a deal breaker. As somebody who is big on the finer details, you’ll be relentless in finding ways to continuously improve, most importantly, you’ll be commercially minded with exemplary financial acumen. From the very start you’ll need to hit the ground running to begin inspiring your team to deliver a customer experience that sets us apart from our competitors, for all the right reasons.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

Benefits:

• Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
• 50% off your bill when you dine in one of our Restaurants or Bars.
• Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
• Cycle to work scheme - save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
• Referral schemes for referring your friends or family to join our team.
• Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
• Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
• Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
• Employee Assistance Programme - free, confidential advice available 24/7 to you.
• An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.