General Manager at Charity

Highfield HR; Porth; On-site; GBP 36,000 - 42,000; Full time

Job summary

A leading reuse charity in Rhondda Cynon Taf is looking for a General Manager to oversee daily operations, drive strategic goals, and enhance customer experiences. Ideal candidates should have at least 1 year of management experience. This is a rewarding opportunity in a fast-paced environment with a competitive salary range of £36,000 to £42,000 based on experience.

Qualifications

• Previous General Manager (or similar) experience - 1 year

Responsibilities

• Executive leadership and oversight of the organisation's daily operations.
• Drive the achievement of strategic targets for logistical and retail operations.
• Develop and implement customer service strategies that enhance overall customer experience.
• Align workforce planning with operational and retail demands.
• Develop and deliver comprehensive reports and strategic insights.
• Drive operational efficiency to ensure adherence to EPOS system protocols.
• Collaborate on strategic marketing initiatives.
• Lead the performance appraisal process.
• Manage and optimise budget allocations.
• Deputise for the Chief Executive Officer as necessary.

Job description

Overview

Are you a hands-on Manager ready for your next big challenge? Do you thrive in a fast-paced environment where every day is different, the challenges are big, and the rewards are even bigger? If so, you could be our clients' next General Manager.

As one of the UK's leading reuse charities, our client is proud to serve the community of Rhondda Cynon Taf and beyond. They're more than a charity, they're a community where people and opportunities flourish. Recognised for their innovation, commitment to sustainability, and dedication to community improvement, they're driven by a passion for making a difference.

Our client is seeking a General Manager who is looking for more than just a job, but a meaningful career. This is an exciting opportunity to lead a dynamic team, where teamwork, customer service, and innovation are at the heart of everything they do. In return, our client offers not only a competitive salary but the chance to grow, make an impact, and be part of something truly rewarding.

Location: This role will be primarily based at the Ynyshir branch (Ynyshir Road, Ynyshir, CF39 0AT), with a requirement to travel regularly to the charity's other sites as needed.

Responsibilities

• Executive leadership and oversight of the organisation's daily operations.
• Drive the achievement of strategic targets for logistical and retail operations by fostering a high-performance culture through effective leadership, targeted training, team motivation, mentoring, and continuous feedback.
• Developing and implementing customer service strategies that enhance the overall customer experience, driving satisfaction and loyalty through exceptional service delivery.
• Development of strategic business plans by providing actionable insights into local market trends and evolving customer needs.
• Align workforce planning with operational and retail demands, ensuring optimal staffing levels to support seamless business continuity and performance.
• Develop and deliver comprehensive reports and strategic insights, actively contributing to Board meetings by presenting key findings and recommendations to inform decision-making.
• Drive operational efficiency to ensure adherence to EPOS system protocols, fostering a culture of compliance.
• Work with the Chief Executive Officer to maintain excellent Health & Safety practices throughout the organisation.
• Work as part of the senior management team to ensure the smooth running of the organisation.
• Collaborate with colleagues in developing and executing strategic marketing initiatives, leveraging platforms and social media to enhance the organisation's visibility and brand presence.
• Ensure that the charity's logistical and retail areas are operated in a professional manner.
• Lead the performance appraisal process, strategically assessing personnel development needs and providing guidance to support career progression, talent growth, and alignment with business objectives.
• Support the organisation in devising and achieving its charitable aims and objectives, ensuring alignment with its mission and maximising impact through targeted initiatives and collaborative efforts.
• Proactively lead and influence future recruitment strategies, ensuring the alignment of talent.
• Assume strategic responsibility as a key holder and alarm responder, ensuring the security and operational continuity of the organisation through effective risk management and response protocols.
• Manage and optimise budget allocations, ensuring alignment with the organisation's targets and driving financial performance through cost-effective decision-making and resource utilisation.
• Deputise for the Chief Executive Officer as and when necessary.
• To take on additional duties as requested.

Qualifications / Experience

• Previous General Manager (or similar) experience - 1 year

Join them, and help shape the future of reuse and community sustainability.

Salary: £36,000 - £42,000 (dependent on experience, with the higher salary offered to exceptional candidates)

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