General Manager

Chickpea Group; Wilton; On-site; GBP 42,000 - 50,000; Full time

Job summary

A hospitality group in Wilton is seeking a General Manager for the Pembroke Arms. The successful candidate will lead a motivated team, ensure exceptional guest experiences, and oversee financial performance. Prior experience as a General Manager is essential. This role offers a competitive salary of up to £50,000 per annum plus an annual bonus.

Qualifications

• Experience as a General Manager.
• Natural leader who inspires their team.
• Strong understanding of P&L, budgeting, and KPIs.
• Passion for excellent food and drink.

Responsibilities

• Lead, inspire, and develop a motivated team.
• Deliver exceptional guest experiences.
• Manage day-to-day operations.
• Oversee financial performance.
• Work with the kitchen team on local food.
• Ensure compliance with regulations.
• Build strong community connections.

Skills

Leadership

Team development

Financial management

Customer service

Community engagement

Job description

Overview

General Manager - The Pembroke Arms, Wilton

Full-time

Up to £50,000 per annum + an annual bonus.

As the General Manager at the Pembroke Arms, you will oversee the daily operations of the pub, ensuring excellent guest experiences throughout. The Pembroke is the largest pub in the group and has a great reputation in the local area for excellent food and brilliant hospitality. You will be joining a supportive, ambitious team with opportunities for real influence and progression.

Responsibilities

• Lead, inspire, and develop a motivated team.
• Deliver exceptional guest experiences.
• Manage day-to-day operations, ensuring smooth and efficient services.
• Oversee financial performance, including budgets and stock control.
• Work alongside the kitchen team to champion seasonal, local food.
• Maintain compliance with health, safety, and licensing regulations.
• Build strong connections with the community and our regular guests.

Qualifications

• Experience as a General Manager.
• A natural leader who inspires their team and creates a warm, welcoming culture.
• Commercially savvy with a strong understanding of P&L, budgeting, and KPIs.
• Passion for excellent food and drink, with high standards across service and presentation.
• Ability to work collaboratively and contribute to broader operational decisions.