General Manager

Iron Mountain; United Kingdom; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading logistics and information management company is seeking a General Manager for Warehouse and Logistics. In this critical role, you will oversee service delivery and employee safety while fostering strong customer relationships and managing operational budgets. Ideal candidates will have proven logistic management experience and a strong emphasis on team leadership. The position offers opportunities for professional growth and a supportive work culture.

Benefits

Remote/hybrid work options

Competitive total rewards

Opportunities for growth

Inclusive work environment

Qualifications

• Proven experience as a manager within logistics.
• Strong people management skills.
• Ability to work in a multicultural environment.

Responsibilities

• Manage service delivery and cost management.
• Oversee facility management to meet safety and customer satisfaction.
• Lead selection of team members and performance management.

Skills

Operational service delivery

People management

Interpersonal skills

Project management

Problem-solving skills

Job description

Social network you want to login/join with:

At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

THE OPPORTUNITY

Title: General Manager - Warehouse and Logistics

Job summary

We have an exciting opportunity to join our growing Warehouse and Logistics team at Iron Mountain in the role of General Manager. This high profile role will be based in various locations and will be responsible for managing one of Iron Mountain’s key operations including a major retailer from the food sector.

In this role, you will be responsible for managing service delivery, cost management, revenue enablement, and people leadership across multiple facilities and service functions. You will monitor, measure, and maintain IM regulations and processes to deliver our primary objective of total customer satisfaction through best-in-class service delivery in a safe working environment, prioritizing the wellbeing of colleagues, visitors, clients, and suppliers.

Your role in our mission:

• Interface with customers regarding day-to-day requirements and problems, demonstrating our core values in every interaction.
• Oversee the maintenance of high-quality customer relationships.
• Create a high-performing culture within your team, working across different functions, building relationships, and driving continuous improvement.
• Lead the selection of the right people into the right positions to achieve and exceed objectives, with a view toward long-term succession planning.
• Oversee facility management to standards required for customer satisfaction and employee health and safety, understanding the impact on P&L.
• Ensure relevant operating systems are used properly within teams/sites, utilizing KPIs to analyze service delivery performance, identify improvements, and hold direct reports accountable.
• Manage and contribute to annual operating budgets, controlling costs and utilizing resources effectively.
• Review and control resource requirements and costs, identifying peak and low activity levels through direct reports and KPI adherence, accurately forecasting requirements, and utilizing all resources across service lines where possible.

Valued skills and experience:

• Proven experience as a manager, with success in operational service delivery, preferably within logistics.
• People management skills and experience.
• Strong interpersonal skills to build cohesive teams and facilitate goal achievement, valuing each employee as an individual.
• Ability to work within a multicultural environment and with all organizational levels.
• Project management and problem-solving skills.

Discover what awaits you:

• Limitless Possibilities: Embark on an exciting journey with Iron Mountain, embracing transformation and innovation.
• Empowering Inclusion: Join a supportive environment where everyone's voice is heard and valued.
• Global Connectivity: Connect with over 26,000 talented individuals across 59 countries, fostering diverse cultural and learning opportunities.
• Championing Individuality: Be part of a team that celebrates diversity and individual differences.
• Competitive Total Rewards: Supporting your career, family, personal wellness, and wellbeing (benefits may vary by country).
• Embrace Flexibility: Experience remote/hybrid work options for work-life balance.
• Unleash Your Potential: Access opportunities for personal and professional growth in a digital future.
• Valuing Every Contribution: Join a workplace that recognizes the unique impact of each individual.
• Pioneering Sustainability: Contribute to fostering a sustainable and thriving workforce for future generations.