General Manager

The Lounges; Truro; On-site; GBP 35,000 - 45,000; Full time

Job summary

A dynamic hospitality group in Truro is seeking an experienced General Manager to lead their lounge team. This role involves maintaining exceptional service standards and ensuring every customer leaves happy. Ideal candidates have a strong background in restaurant management and experience training teams. The company offers competitive benefits including overtime pay, staff discounts, and opportunities for career progression.

Benefits

Overtime pay for extra hours

50% off food and drinks

28 days holiday

Company pension scheme

Career progression opportunities

Qualifications

• Experience in a similar management role in restaurants, bars, or cafes.
• Background in food and drink service with focus on preparation.
• Familiarity with KPIs and decision-making based on brand standards.

Responsibilities

• Lead and manage the team to ensure excellent service.
• Take ownership of the lounge and maintain high standards.
• Ensure customer satisfaction and effective training of staff.

Skills

General management experience

Bar and restaurant knowledge

KPI management

Training and recruitment

Job description

Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!

What you'll bring

• You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, café or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget.
• You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
• Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram