General Manager

Lounges; Tenterden; On-site; GBP 150,000 - 200,000; Full time

Job summary

A hospitality group in Tenterden seeks a General Manager to lead their team and ensure exceptional customer service. You will take ownership of operations, maintaining high standards and delivering 14 excellent shifts. Ideal candidates will have experience in management within a bar or restaurant setting, with a strong focus on KPIs and team training. Excellent perks include overtime pay, staff discounts, and a focus on personal development in a fast-growing environment.

Benefits

Overtime pay

Staff food on every shift

50% off food and drinks

Paid breaks

28 days holiday

Enhanced maternity and paternity pay

Staff party - Loungefest

Company pension scheme

Personal development opportunities

Shared tips across the team

Qualifications

• Proven experience as a General Manager, Assistant Manager, Deputy Manager, or Restaurant manager.
• Background in restaurants, bars, cafés, or coffee shops.
• Familiarity with managing through clear KPIs and decision making.

Responsibilities

• Lead your team to deliver great shifts and ensure customer satisfaction.
• Take full ownership of the Lounge's operations.
• Manage labour, stock, and food safety requirements.

Skills

Management experience

Customer service skills

Experience in food and drink preparation

Experience with KPIs

Job description

Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!

What you'll bring

• You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, café or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget.
• You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
• Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram