General Manager

Snowfox Group; Norwich; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading food service company in Norwich is seeking an All Store Manager to oversee all areas of restaurant operations. The ideal candidate will excel in team development, cost control, and ensuring exceptional guest experiences. This role offers fantastic benefits including free food, professional qualifications support, and opportunities for career growth.

Benefits

Fantastic working hours

Free YO! food

Professional qualifications support

Private medical health plan

Discounted gym membership

50% off food for friends

Sustainability initiatives

Free trip to Japan

Job security

Qualifications

• Strong operational leadership with a focus on team development.
• Ability to manage cost control effectively.
• Experience in delivering exceptional guest experiences.

Responsibilities

• Manage all areas of the restaurant's operations.
• Ensure profitability through effective cost control.
• Support Head Chef in achieving food cost targets.
• Plan team rosters to minimize turnover.

Skills

Leadership

Team development

Cost control

Customer service

HR knowledge

Job description

About You

We are looking for dynamic individuals with a love and passion for food to join us on our exciting journey. Our people are at the heart of what we do:

• You will be a role model, have an appetite for success and a real thirst for delivering exceptional results.
• You will be ambitious and hungry to learn.
• You will always strive to do your best.
• You will be enthusiastic and have a positive disposition.
• You will embrace challenges head on, with a willing can-do attitude.
• You will want to be part of our success story.

Responsibilities

• As All Store Manager you will have complete responsibility for each and every area of the Restaurant.
• You will be responsible for the profitability of your restaurant and have a keen eye and impact on each line of cost control in your restaurant.
• You will be hands-on in supporting your Head Chef to achieve their Food Cost targets by ensuring adherence to spec, monitoring yields, checking orders and ensuring all our products are available at all times.
• You will recognise labour as the biggest cost control centre in your restaurant and plan rosters well and minimise team turnover through great hiring, brilliant training and engaging your team.
• You will deliver an exceptional guest experience across each & every shift.
• You will be able to work all sections of the Kitchen with total confidence.
• You will engage your team to keep them motivated, well informed, and passionate about YO!
• People development is key as you rotate responsibilities around your Head Chef, Deputy Manager, Sous Chef & Team Leaders and challenge your team to develop.
• You will be passionate about retaining your Team and know your turnover figures off by heart, you will know succession planning is key and are always one step ahead in ensuring you have the right people in the right place.
• You will keep your people safe and happy with sound HR knowledge and coaching. You will be comfortable in dealing with HR situations and know where to seek the right advice.
• You will utilise all feedback available to make well informed decisions on how to further improve the guest experience.
• You will be keeping in tune with your local environment, you're always on the lookout for innovative ways to drive sales in your restaurant.

Benefits

• Fantastic working hours
• Free YO! food - What's your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu
• Grow with YO! we will pay for you to achieve professional qualifications (up to Degree level) whilst you work
• Brilliant support services designed to enhance your physical, mental and financial wellbeing including private medical health plan and 24/7 Employee Assistance Line
• Discounted gym membership, cinema tickets, dining out and retail offers are all available by accessing our reward platform
• 50% off your food every time you dine with us for you and 3 friends
• Award-winning sustainability initiatives - We're committed to delivering progress against 9 UN sustainability goals; actions include: 100% of all Salmon sourced from certified sustainable sources, Zero use of Species classed as MCS "Fish to Avoid"
• 1/3 rd of our Restaurant menu is plant-led and we are proud member of the Global Tuna Alliance
• Free trip to Japan! - our Annual Awards ceremony celebrates your success - with the winners being awarded a trip to Japan
• Job security - Joining an award-winning, globally expanding business gives you the opportunity to grow your career alongside us

About us

Come roll with us and be part of something big. Celebrate global success across:

• Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento)
• Our Taiko manufacturing and distribution centre
• 63 YO! restaurants
• 50 major retail partners
• 3700 locations globally From Hawaii to Aberdeen

Our Values

Own it, Care About It, Make it Exceptional, Win Together.

Ready to Roll?

Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way...