General Manager

David Lloyd Clubs Careers; Luton; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading health and wellness group in the UK is seeking an experienced General Manager to ensure excellence in club operations. You will lead a large team and manage service delivery while creating a thriving culture for members. The ideal candidate will have a proven track record in operational management and customer service. This role comes with a competitive bonus scheme, private medical insurance, and additional benefits, promoting both personal and professional development.

Benefits

General Manager Bonus Scheme

28 days holiday

Private Medical Insurance

Free Club Membership for you and your family

Discounts on Swimming, Tennis Lessons, and Personal Training

Unlimited 50% discount on food and drinks

Opportunities for Career Advancement

Wagestream App: Get paid on demand!

Access to our Benefits Suite

Qualifications

• Proven experience managing a large operational service delivery facility.
• Experience managing a large team of employees, including Managers.
• Exposure to financial planning and management.

Responsibilities

• Operate clubs ensuring an excellent experience for members daily.
• Lead a culture of excellence working alongside club support.
• Create and implement club action and improvement plans.

Skills

Inspirational leadership

Collaboration skills

Customer service passion

Job description

Job Overview

Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. We are on the lookout for a passionate General Manager to join our team! As a General Manager, we are looking for an inspirational leader to operate our clubs, ensuring our members have an excellent experience every day, 7 days a week. While always leading a culture of excellence, you will work alongside club support and your regional management team to share your knowledge and expertise, not only to ensure ways of working but to create and implement club action and improvement plans against key metrics. We create an environment where our teams feel a sense of belonging, an environment where they can thrive both physically and mentally while fulfilling their full potential.

Perks and Benefits

• General Manager Bonus Scheme
• 28 days holiday
• Private Medical Insurance
• Free Club Membership* for you and your family
• Discounts on Swimming, Tennis Lessons, and Personal Training
• Unlimited 50% discount on food and drinks
• Opportunities for Career Advancement through internal training and development
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite

Qualifications

• Inspirational leader with collaboration skills
• Proven experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility)
• Experience managing a large team of employees, including Managers
• Exposure to financial planning and management
• Passionate about customer service

If you do not meet 100% of the requirements but feel you would thrive in this role we would love to hear from you.

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!