General Manager

Serco Limited; London; On-site; GBP 60,000 - 65,000; Full time

Job summary

A leading leisure services company in Jersey is seeking a General Manager to deliver high-quality leisure services. This role involves leading a diverse team, ensuring financial success of the contract, and enhancing community wellbeing through strong partnerships. The ideal candidate will have extensive experience in leisure or hospitality management and excellent leadership skills. A competitive salary and significant benefits are offered.

Benefits

Holidays: 25 days plus bank holidays

Up to 6% contributory pension scheme

Performance-based bonus scheme

Private medical insurance

Wide range of training opportunities

24/7 Employee Assistance Programme

30% off at Serco-managed leisure centres

Discounts across around 1,000 retailers

Employee networks for support and community

Paid volunteering day each year

Qualifications

• Experience leading large teams in a leisure or hospitality environment.
• Strong planning, financial, and analytical skills.
• Excellent communication and relationship-building abilities.

Responsibilities

• Provide inspirational leadership to a diverse team.
• Ensure financial delivery of the contract.
• Oversee safe and compliant operations and high-quality service standards.
• Build strong partnerships with stakeholders.
• Champion continuous improvement across service delivery.

Skills

Leadership

Commercial awareness

Planning and analytical skills

Communication skills

Networking

Education

Business Management qualification or equivalent experience

Job description

Jersey, JE2 4HE
£60,000 - £65,000 per annum, dependant on experience
Full-time, permanent

Ready to make an impact?

As General Manager in our Jersey Leisure team, you'll lead the delivery of high-quality leisure services that make a real difference to the local community. You'll work in partnership with the Government of Jersey and key stakeholders, driving both operational excellence and commercial success across the contract.

Responsibilities

• Provide inspirational leadership to a diverse team, creating an inclusive and supportive culture.
• Ensure financial delivery of the contract in line with the agreed business plan.
• Oversee safe and compliant operations, customer service, and high-quality service standards.
• Build strong partnerships with the Government of Jersey and other stakeholders.
• Champion continuous improvement and innovation across all aspects of service delivery.
• Support social outcomes that improve health and wellbeing for the Jersey community.

Requirements

• Experience leading large teams in a leisure or hospitality environment.
• Strong commercial awareness, with proven ability to deliver business plans.
• Strong planning, financial and analytical skills.
• Excellent communication, networking, and relationship-building abilities.
• A relevant Business Management qualification or equivalent experience.

Discover and development

Discover all you need to keep growing. Here you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we offer clear development opportunities and the tools to help you seize them.

Benefits

• Holidays: 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Bonus: A performance-based bonus scheme
• Private medical insurance
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.