General Manager

Heartwood Collection; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A premium casual dining group in Greater London seeks a Data Analytics Manager to drive the development of data capabilities. Responsibilities include managing data frameworks and building dashboards while collaborating with senior stakeholders. The ideal candidate has extensive experience in data analytics, strong skills in Snowflake and Tableau, and a background in a consumer-led business. This is a pivotal role in a growing organization, contributing to data-led decision-making. Competitive salary and attractive benefits are offered.

Benefits

Competitive salary

Head Office Bonus

Discounts at Heartwood Collection sites

Enhanced Maternity & Paternity package

25 days of holiday plus bank holidays

Refer a Friend Bonus

Qualifications

• At least 3 years' experience in a Data Analytics role.
• Strong academic background with minimum 2:1 degree.
• Experience in hospitality or multi-site environments is advantageous.

Responsibilities

• Build and own a scalable data framework integrating multiple data sources.
• Manage and enhance data pipelines into Snowflake.
• Develop and maintain senior-level Tableau dashboards.

Skills

Strong expertise in Snowflake

Advanced Tableau skills

Experience working with SQL

Proven marketing and sales reporting

Excellent attention to detail

Ability to simplify complex data

Curious and proactive approach

Education

2:1 at University in a Science or Mathematical subject

Tools

Tableau

Snowflake

Matillion

Job description

Data Analytics Manager

The Role

We are looking for an ambitious and analytically minded Data Analytics Manager to lead the development of a best-in-class data and reporting capability across the Group. Reporting to the Finance Director, you will work closely with the Sales & Marketing Director, Rooms Director, Executive Team and senior stakeholders across the business. Your focus will be on transforming complex data into clear, actionable insight that supports both day-to-day trading and long-term decision making. This is a high-impact role within a private equity–backed growth business, offering the opportunity to shape how data is used across the organisation and to influence strategic outcomes. The role is based at our Head Office in Teddington, conveniently located next to the station.

Key Responsibilities

• Build and own a scalable data framework integrating multiple internal and external data sources
• Manage and enhance data pipelines into Snowflake using Matillion or equivalent tools
• Ensure data accuracy, integrity and consistency across systems
• Develop and maintain senior-level Tableau dashboards covering sales, marketing and digital performance
• Translate complex data into clear, concise insight for the Executive Team
• Deliver regular analysis on trends, risks and opportunities across the business
• Partner with senior stakeholders across Operations, Sales & Marketing, Rooms and Finance
• Support data-led decision making through intuitive tools, insight and guidance
• Provide timely analysis to support campaigns, new site openings and commercial initiatives
• Lead and develop one direct report
• Foster a culture of curiosity, collaboration and continuous improvement
• Identify opportunities to improve reporting sophistication, automation and predictive insight
• Own data governance processes, documentation and definitions

About You

• Proven experience delivering marketing and sales reporting in a consumer-led business
• Strong expertise in Snowflake, SQL, ETL workflows and data transformation
• Advanced Tableau skills with experience building senior stakeholder dashboards
• Confident working with digital platforms (Meta, Google, GA4) and CRM, loyalty, EPOS or PMS data
• At least 3 years’ experience in a Data Analytics role
• Strong academic background with a minimum of a 2:1 at University in a Science or Mathematical subject
• Excellent attention to detail with the ability to simplify complex data
• Curious, proactive and comfortable working with ambiguity
• Experience in hospitality or multi-site environments is advantageous

What’s in it for you

• Competitive salary
• Head Office Bonus (up to 10% of salary)
• The Pantry – 100s of retailers and experience discounts through Reward Gateway
• 50% off food in all Heartwood Collection sites
• Friends and Family discount of 20% off food at all Heartwood Collection sites
• Discounted Rooms at our Inns
• Enhanced Maternity & Paternity package
• 25 days of holiday plus bank holidays
• Additional holiday – option to buy an extra 5 days holiday per year
• Refer a Friend Bonus up to £1500
• A thoughtful gift to celebrate your birthday
• Employee Assistance Program with Hospitality Action
• Cycle to Work Scheme
• Instant access to pay you have already earned through EarlyPay

About Heartwood Collection

Heartwood Collection is one of the UK’s fastest-growing premium casual dining groups, home to the award-winning Brasserie Blanc and Heartwood Inns brands. Backed by Alchemy Partners since 2022, we operate 50 sites today and are on an ambitious growth journey, including a rapidly expanding rooms business set to exceed 300 bedrooms by 2026. We are proud of our family culture, collaborative spirit and appetite for growth. This is an exciting time to join a business where data plays a critical role in shaping commercial success and long-term strategy.