General Manager

Lifeboat Inn, St Ives; Costessey; On-site; GBP 25,000 - 35,000; Full time

Job summary

A traditional inn in St Ives is seeking an experienced leader to head their team and ensure outstanding customer experiences. You will inspire passion within your team while managing all aspects of performance and finance. The ideal candidate will be excellent in communication and thrive under pressure. The role offers bonuses, a pension scheme, and discounts on food and accommodation. Join a company that values diversity and encourages career progression.

Benefits

Bonus Scheme

Company Pension

30% off food and drink

50% off overnight stays

Cycle to work scheme

Learning and development opportunities

Career progression

Paid time off to volunteer for charity

Meal provided for shifts over 6 hours

Qualifications

• Experienced in a leadership role with strong communication skills.
• Ability to inspire team members and manage performance.
• Versatile in handling finance and administrative processes.

Responsibilities

• Lead a team to deliver excellent customer experiences.
• Establish strong relationships with stakeholders and customers.
• Monitor team performance and provide feedback.

Skills

Leadership

Communication

Team Management

Performance Monitoring

Customer Feedback Management

Job description

The Lifeboat Inn lies at the heart of everything that makes St Ives magical. This traditional inn, complete with roaring log fire, faces the town’s picture‑postcard harbour and nestles aptly beside its famous lifeboat house.

St Ives itself is a stunning location that boasts a collection of glorious beaches, with quaint streets and alleys dotted with art galleries, cafes, and shops.

About you:

• You head up the front of the business, leading a team of passionate team members to deliver experiences that delight.
• You champion the spirit and values of St Austell Brewery, inspiring those around you and setting a glowing example for them to follow.
• Closely monitoring your team’s performance gives you the insight to give praise where it’s due, provide constructive feedback, and nurture talent.
• You oversee all aspects of finance and admin procedures with ease. No detail goes unchecked.
• You’ll establish strong relationships with stakeholders and customers.
• Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed.
• You’re a natural leader, communicating brilliantly with your team and delegating to hit and exceed targets.
• Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
• Peak season can get pretty busy, but you thrive when working under pressure.
• Communication is key, and you recognise the importance of being an effective listener - ensuring everyone is on the same page while remaining approachable and informative.

What we offer in return:

• Bonus Scheme
• Company Pension
• 30% off food and drink in our pubs.
• 50% off overnight stays in our pubs.
• Westfield Rewards, including discounts and rewards from hundreds of leading retailers, restaurants, and destinations.
• Cycle to work scheme
• Learning and development opportunities.
• Career progression.
• Family-friendly policies.
• Paid time off to volunteer for charity
• Meal provided for shifts over 6 hours

For further information and a job description

Please contact the recruitment team at [e-mail]

St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity.

We also welcome requests for flexible working. Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won’t be accepted, nor the fees associated with them.