General Manager

SeeMeHired; Cockermouth; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading resort management company is seeking a General Manager to oversee all operations of a retreat in Cockermouth, England. You will lead staff, enhance guest experiences, and drive financial performance. The role demands strong leadership and communication skills, alongside a commitment to guest satisfaction. Ideal candidates should have proven resort management experience and a proactive mindset. The position offers competitive pay and significant benefits, including enhanced holiday allowances and discounts at multiple locations.

Benefits

Enhanced holiday entitlement

Discounted staff breaks

Free use of resort facilities

Food discounts

Qualifications

• Proven experience in resort management.
• Excellent communication, problem-solving, and decision-making abilities.
• Knowledge of compliance and health & safety best practices.

Responsibilities

• Lead all aspects of the retreat's operations.
• Oversee daily operations and implement strategies.
• Monitor guest feedback and improve experiences.

Skills

Leadership

Communication

Problem-solving

Financial literacy

Organizational skills

Job description

Job Overview

As General Manager, you will lead all aspects of the retreat's operations, ensuring high-quality guest experiences, strong financial performance, and an excellent working environment for staff. You'll be a key leader who drives service standards, oversees daily operations, and implements strategic initiatives to grow the business and uphold the retreat's reputation.

Responsibilities

• Liaise with the Operations Director to manage the Resort.
• Be responsible for the day-to-day running and efficient operations of the Resort.
• Ensure staff motivation is high and staff are trained.
• Liaise with Head of Department to manage budgets.
• Ensure the effective structure of the Resort.
• Foster a guest‑focused culture across the team.
• Handle escalated guest issues and ensure concerns are resolved promptly and professionally.
• Monitor guest feedback and implement improvements to enhance overall experience.
• Maintain a visible presence around the park to engage guests and staff.
• Manage budgets, control costs, and track performance against financial targets.
• Oversee revenue management, pricing strategies, and occupancy optimization.
• Produce regular financial and operational reports for senior leadership or owners.
• Identify opportunities for new revenue streams, improvements, or park enhancements.
• Provide coaching and leadership to department managers and team members.
• Schedule staff, manage performance reviews, and maintain a positive working environment.
• Ensure all employees follow company policies and compliance requirements.
• Promote events, activities, and special offers to attract and retain guests.
• Build positive relationships with local authorities, suppliers, and community stakeholders.

Qualifications

• Proven experience in resort management.
• Strong leadership and team‑building skills.
• Excellent communication, problem‑solving, and decision‑making abilities.
• Financial literacy, including budgeting and forecasting.
• Ability to remain calm under pressure and resolve conflicts.
• Knowledge of compliance, health & safety, and operational best practices.

Personal Attributes

• Guest‑centric and service driven.
• Hands‑on, proactive, and adaptable.
• Professional, friendly, and approachable.
• Strong organisational skills and attention to detail.

Additional Requirements

• Right to live and work in the UK.
• Excellent customer service and strong communication skills.
• Previous holiday resort/hospitality experience.
• Excellent customer service and communication skills and a positive work ethic.
• A driving licence and ability to drive is an advantage to enable easy travel to and from the retreat.

Benefits

• Permanent, full‑time position with variable days, including weekends and bank holidays.
• Competitive rate of pay.
• Enhanced holiday entitlement (with option to cash in a number of holidays per year).
• Discounted staff breaks at Darwin Escapes resort facilities across the UK.
• Free use of all Darwin Escapes resort facilities, including gyms and swimming pools.
• Food discount across all resorts.
• Discounts on spa treatments or products.