General Manager

TGI Fridays UK; Bournemouth; On-site; GBP 30,000 - 50,000; Full time

Job summary

A well-known restaurant brand in Bournemouth is seeking a General Manager to ensure operational excellence and deliver a guest-driven culture. You will lead the team while managing budgets and driving sales. The ideal candidate has substantial experience in the restaurant or hospitality sector and exceptional leadership skills. Enjoy a competitive salary, extensive benefits, and the opportunity to make a real impact on the guest experience.

Benefits

30 days paid holiday

Pension benefits

Private medical healthcare

50% food discount

Skill development programmes

Generous Refer a Friend scheme

Discounted gym membership

Qualifications

• Solid experience in a similar role, with a proven track record.
• Ability to demonstrate a guest obsessed culture.
• Experience in restaurant or hospitality.

Responsibilities

• Ensure operational excellence in the restaurant.
• Lead and inspire the team for guest satisfaction.
• Manage budgets and deliver business results.

Skills

Guest obsessed culture

Leadership

Strong financial skills

Communication skills

Problem-solving

Job description

Overview

Job Title: General Manager

Competitive Salary, guaranteed 48-Hour contract & unlimited TRONC. We are SO back! At TGI Fridays we are the home of the feel-good American grill and we are famous for bringing our guests back to a freedom they never knew they missed.

As General Manager you will be guest obsessed to deliver a magical experience with real food, real vibes and a spirit of celebration. Our “Showtime” guest journey brings an American style service to every shift, every plate and every table. Join our leadership team today and experience the opportunity to be bold, be brilliant and be real!

Apply directly to us and enjoy the following benefits:

Benefits

• Guaranteed 48-hour contract (over 7-day operation)
• 30 days paid holiday each year
• Enhanced pension benefits and private medical healthcare
• 50% discount on food in our restaurants for you and up to 5 guests
• Participation in our many reward programmes, long service awards, leadership conferences and many cultural events through the year
• Participation in local incentives that offer exciting and unique travel experiences globally
• Skill development programmes that will support you in fast-tracking your career progression
• Participation in our Apprenticeships programmes that are available to all levels
• A generous Refer a Friend scheme with great bonuses paid for each successful referral
• Unlimited TRONC
• Family Friendly policies including enhanced maternity and paternity pay
• Wellbeing and support services designed for everyday life and/or significant moments
• Access to a 24/7 helpline of nurses, counsellors, midwives and pharmacists
• Discounted gym membership and online fitness classes
• Flexible pay – early access to your pay; savings accounts; discounts; cashback; access to personal financial coaches and learning resources
• The opportunity to make new friends along the way

Being a General Manager

Reporting to your Regional Operations Manager, you will assume full responsibility for the delivery of operational excellence in your restaurant.

• Full accountability for the effective delivery of people, guest experience, sales, profit, operational standards, and Health & Safety
• Ensuring that TGI Friday’s standards are maintained, and the store performance delivers budget and growth through a People First, Guest Obsessed, Operational Excellence Strategy
• Leading by example and being a cultural ambassador for TGI Fridays

About You

To be successful you will need to demonstrate the following:

• Solid experience in a similar role, with a proven track record of leading and delivering
• The ability to demonstrate the delivery of a guest obsessed culture
• Restaurant / hospitality experience
• Proven track record of leading teams to success
• Strong financial skills and be able to comfortably manage all audits and due diligence
• The ability and skill to manage budgets, labour controls and forecasting
• Strong commercial acumen that enables you to drive sales and deliver business results
• Excellent problem-solving skills and the ability to think fast
• Great communication skills that allow you to lead and inspire a team and delight our guests
• Showing your amazing personality every shift to make it a great experience for every guest

About Us

At TGI Fridays we celebrate individuality and authenticity. We celebrate diversity through our “Pridays” forum and inclusivity programmes. We support LGBTQ+ rights, gender equity and accessibility by encouraging our team to bring their true self to every shift. We all belong in the Fridays Family.