General Gym Manager

NRG GYM Limited; Watford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A growing fitness company in Watford is seeking a Gym Manager to oversee operations and team performance. This high-profile role requires proven management experience in the leisure industry, a Level Three Personal Trainer qualification, and exceptional leadership skills. The successful candidate will enhance customer experiences and drive business growth while fostering a positive team environment. Benefits include gym membership and industry-recognized training programs.

Benefits

Gym membership

Health Hero cover

Training program with recognized industry qualification

Qualifications

• 3+ years of experience in fitness, leisure hospitality, or retail industries.
• Proven track record in a performance-driven work culture.
• Ability to analyze data and make strategic decisions.

Responsibilities

• Exceed financial goals while leading customer service and sales performance.
• Support and develop staff through leadership and motivation.
• Manage membership acquisition and retention strategies.

Skills

Management experience in leisure industry

Customer service skills

Sales or fitness management experience

Interpersonal communication

Problem solving

Education

REPS Level Three Personal Trainer qualification

Job description

Overview

Job description: Working for NRG is game changing. We are recruiting for a strong Gym Manager to join our growing team.

Description: The Gym Manager position is a high-profile leadership position that is responsible for the gym's overall direction, coordination, operation, and success.

Responsibilities

• Exceed financial goals while providing leadership in customer service, sales, in-gym business performance, and member retention.
• Provide daily support to a team of staff with ongoing leadership, motivation, and development; cast, coach, communicate, align, and hold staff accountable to gym expectations.
• Act as the club ambassador to deliver an unforgettable member experience.
• Manage membership acquisition and retention, revenue and expenses on a daily basis.
• Manage financial budgets with planning, forecasting, and revenue generation from various club needs; review monthly reports for club revenue reconciliation and non-revenue.
• Calculate rotas for payroll on a monthly basis.
• Foster member and team member relations by greeting members, cultivating relationships, and promoting an engaging and welcoming environment.
• Manage a team of personal trainers and staff; provide exceptional customer service by addressing members\' suggestions and concerns.
• Perform daily club walkthroughs to ensure areas are clean, tidy, and safe.
• Maintain a positive attitude and ensure staff deliver the highest level of customer service, cleanliness, and performance at all times.
• Authorize employee status changes, new hires, and terminations; develop appropriate succession plans; attend weekly calls and monthly live meetings.

Qualifications & Experience

• Proven and successful management experience within the leisure industry with a focus on fitness operations.
• REPS Level Three Personal Trainer qualification; 3+ years\' experience in fitness, leisure hospitality, or retail industries.
• Experience providing customer service and handling customer concerns.
• Sales or fitness management experience highly preferred.
• Track record of success in a performance-driven work and sales culture.
• Experience overseeing gym events and promotions that drive revenue and contribution performance.
• Knowledge, Skills and Abilities: interviewing and hiring department managers and frontline team members; excellent supervisory, interpersonal communication, and time management skills; decision making, problem solving, strategic planning, data analysis, and proven conflict management skills; knowledge of standard office procedures and computer software; excellent customer service skills; ability to build relationships with members; excellent verbal and written communication skills; ability to multi-task with tight deadlines; ability to define problems, collect and analyse data, establish facts, draw valid conclusions and recommend solutions; ability to build teams; ability to make decisions quickly; knowledge and passion for the health and fitness industry; knowledge of profit and loss statements.

Note: Due to the high number of applications we regularly receive, we only respond to successful candidates.

Benefits

• Gym membership
• Health Hero cover
• Training program with recognised industry qualification

Application details

• Please submit a covering letter

Work Location: In person