Gen Ai Operations Analyst

Iris Software Group; Grimsby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology firm in Grimsby is seeking a GenAI Operations Analyst to drive the adoption of Generative AI within Customer Operations. This role requires strong analytical and problem-solving skills, along with excellent communication abilities. The successful candidate will monitor tool performance, support teams, and manage compliance. Passion for emerging tech is essential, and AI/ML exposure is a plus.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication and cross-functional collaboration abilities.
• Exposure to AI/ML tools or eagerness to learn.

Responsibilities

• Monitor GenAI tool performance, usage, and quality of outputs.
• Collaborate with Data Science and Product teams on updates and improvements.
• Deliver training and upskilling support to ensure successful adoption.
• Manage incidents and ensure AI solutions remain compliant and ethical.
• Create documentation, track KPIs, and generate regular reports.

Skills

Analytical skills

Problem-solving skills

Communication skills

Collaboration abilities

Passion for emerging technologies

Job description

Overview

At IRIS Software Group, we're transforming how our teams work with the power of Generative AI (GenAI). We're looking for a forward thinking GenAI Operations Analyst to help us drive adoption, ensure operational excellence, and unlock the full potential of GenAI across our Customer Operations function.

Responsibilities

• Monitor GenAI tool performance, usage, and quality of outputs.
• Collaborate with Data Science and Product teams on updates and improvements.
• Deliver training and upskilling support to ensure successful adoption.
• Manage incidents and ensure AI solutions remain compliant and ethical.
• Create documentation, track KPIs, and generate regular reports.

Qualifications

• A passion for emerging technologies, especially GenAI.
• Strong analytical and problem-solving skills.
• Excellent communication and cross-functional collaboration abilities.
• Experience in operations, data analytics, or technical support.
• Exposure to AI/ML tools or an eagerness to learn.