Gas Planner

Sanctuary Property Services; Glasgow; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading property services company is seeking to enhance their team in Glasgow by hiring a Gas Service Coordinator. You will be responsible for delivering high-quality gas servicing and repairs, managing customer relationships effectively, and handling service complaints. The ideal candidate will possess excellent customer service skills, relevant regulatory knowledge, and experience in scheduling. Attractive benefits include flexible leave, a pension scheme, and wellbeing support, with a salary starting at £26,290 plus allowances.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Employee discounts

Wellbeing support

Employee recognition scheme

Supportive Employee Networks

Qualifications

• Experience of using multiple systems and processes to effectively schedule a field workforce.
• Ability to extract and interpret data from a number of sources.
• Working knowledge of relevant regulations and good practices.

Responsibilities

• Deliver high-quality gas servicing and repairs across Scotland.
• Respond positively to service complaints to meet customer expectations.
• Manage relationships with internal and external customers.
• Assist in producing quality statistical information on performance indicators.

Skills

Customer service skills

Data interpretation

Regulatory knowledge

Scheduling experience

Education

NVQ2 in Customer Service or Business Administration

Job description

The role

• Deliver high-quality, consistent services scheduling and programming gas servicing and repairs across Scotland ensuring compliance targets are met
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer
• Manage relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
• Assist in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring and implementing
• improvements
• Maintain effective filing systems, database records and processes that enable accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible

Skills and experiences

• Maintain effective filing systems, database records and processes that enable the accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible
• Experience of using multiple systems and processes to effectively schedule a field Workforce
• Working knowledge of relevant regulations, legislation and good practice
• NVQ2 in Customer Service or Business Administration (or similar)
• Ability to extract and interpret data from a number of sources

Why work for us?

We provide housing nationwide, from social rentals to private and shared ownership options. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and our colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £26,290 with an additional policy allowance of £2,084 per annum (rising to £27,674 with an additional policy allowance of £2,194 per annum after 12 months, subject to satisfactory performance) (pro rata)

(if the link is unavailable please visit the Sanctuary careers website)