Gas & Electrical Scheduler

Bron Afon Community Housing; Wales; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading community housing organization based in Wales is seeking a Scheduler to manage works scheduling services. The role involves prioritising repairs, allocating tasks to trades teams, and ensuring excellent communication. Ideal candidates will have strong organisational and customer care skills, along with a positive problem-solving approach. This is an opportunity to make a real impact in the community.

Qualifications

• Strong organisational, administrative, and IT skills.
• Excellent customer care and communication skills.
• Knowledge of the building maintenance sector is advantageous.
• Accurate timely data entry skills.

Responsibilities

• Prioritise repairs and mobilise resources within agreed timescales.
• Allocate works to trades teams and contractors.
• Engage with tenants, leaseholders, and the general public.

Skills

Organisational skills

Administrative skills

IT skills

Customer care skills

Communication skills

Detail-oriented

Job description

Do you have strong organisational, administrative and IT skills? Are you organised and able to manage your own time and others in order to assist in the delivery of an excellent works scheduling service? If you enjoy a challenge in a dynamic, ever-changing environment then this may be the opportunity for you.

The role of a scheduler is primarily to prioritise repairs and mobilise appropriate resources to complete works within agreed timescales, this will include allocating works to Bron Afon trades teams and external contractors. Communication with trades and contractors is a key part of the role to enable schedulers to actively monitor the progress of work and services. You will be responsible for planning and appointing works, to ensure our trade teams are fully utilised.

You will have excellent customer care skills and be passionate about providing the best possible service to our tenants and leaseholders. You'll be dealing with enquiries and making sure that they are passed to the right person, as well as making sure that records are kept up to date and that our ICT and business systems are maintained.

As a scheduler in our property & development services team you will be dealing with tenants and leaseholders, repairs teams, trades staff, contractors, partner organisations, membership and the general public on a daily basis, engaging with them and ensuring that their queries are dealt with. You will also be using our specialist repairs and scheduling systems, possessing accurate timely data entry skills are a must.

You will have excellent organisational and communication skills, and knowledge of the building maintenance sector is advantageous.

You will have a positive attitude and approach to problem solving, and a keen eye for detail. Your experience of using ICT packages, coupled with your enthusiasm and positive outlook will ensure that you provide a first-class scheduling service.

Please see the role profile attached. You will need this to complete your personal statement. Please pay particular attention to the person specification. When writing your personal statement, you only need to match the criteria that has 'Application' next to it in the 'stage of assessment' column. By following this guidance, it will give you the best chance of being shortlisted to the interview stage.

We make a difference in people's lives every day. As an organization that's owned by the local community, we feel proud of our achievements since 2008 whilst recognizing that there's much more that we can do to improve the lives of people living across Torfaen and beyond. If you join us you will continue to prove the value of us and the work we do not just to our customers, but also to the wider community.

We are committed to equality and diversity and we aim to create a supportive environment where everyone feels valued and able to be themselves.