Garden Centre Retail Department Manager Horti

Hillier Nurseries Ltd; England; On-site; GBP 27,000 - 32,000; Full time

Job summary

A well-established garden center in England is seeking an enthusiastic Plant Area Manager. This role, requiring no formal horticultural experience, involves overseeing daily operations of the plant area, creating stunning displays, and providing top-notch customer service. Applicants should possess strong leadership skills and a passion for gardening. The position offers a salary of up to £32,000, along with benefits like life assurance, pension options, employee discounts, and 31 days of annual leave.

Benefits

Life assurance at 4 x annual salary

Enhanced group pension plan

Full training

Employee discount of 20%

31 days annual leave

Free onsite parking

Qualifications

• Ability to manage a diverse team efficiently.
• Strong customer service orientation.
• Attention to detail in plant area management.

Responsibilities

• Oversee daily operations of the plant area.
• Create visually stunning displays.
• Provide customer advice on plants.

Skills

Retail management

Customer service

Team motivation

Problem-solving

Organizational skills

Job description

Are you passionate about plants and do you have a flair for leadership and a desire to make a difference in a dynamic and growing environment? We're looking for an enthusiastic Plant Area Manager to join our team, and no formal horticultural experience is required! Our Hillier Garden Centre at Syon Park, is a well‑established and popular destination for gardening enthusiasts. We are dedicated to providing our customers with a diverse range of high‑quality plants, gardening supplies, and exceptional service. Our mission is to inspire and support our customers in creating beautiful and sustainable outdoor spaces.

As the Plant Area Manager, you will play a pivotal role in overseeing the daily operations of our plant area. You'll be responsible for ensuring our plants are well cared for, creating visually stunning displays, and providing advice to our customers. Your passion for plants and ability to lead a team will be key to your success in this role.

Responsibilities

• Previous experience in retail management.
• A passion for plants and gardening.
• Excellent customer service and communication skills.
• Ability to manage and motivate a team.
• Strong organizational and timemanagement skills.
• Experience of managing budgets, sales targets, cost control, and improving profitability.

Qualifications & Attributes

• Ability to lead, inspire, and motivate a diverse team of staff.
• Strong delegation skills to ensure efficient task distribution across the team/other departments.
• Problemsolving mindset to address daily operational challenges swiftly and effectively.
• Excellent interpersonal and communication skills, ensuring that customers have a positive shopping experience.
• A natural ability to handle complaints and feedback professionally and proactively.
• Passion for customer service and the ability to create a welcoming environment.
• Strong multitasking abilities to manage the plant area, including stock control, operations, and staffing.
• High attention to detail, ensuring the plant area is well presented and efficiently managed.
• Ability to adapt to seasonal demands and changes in customer preferences.
• Willingness to work flexible hours, including weekends and Bank Holidays.
• Enthusiasm for sustainability and environmentally friendly practices.
• Ability to stay calm and composed in a challenging environment, particularly during busy seasons.
• Initiative to take ownership of tasks and make decisions that benefit the business.

Other Information

You will be joining a renowned and established family business of over 150 years, working in a fun and friendly environment with an amazing bunch of people. We also place great value on all our team members and how they contribute to the ongoing success and growth of our Company.

This role is being offered on a full time, permanent basis of 37.5 hours per week, which includes alternate weekend working.

Remuneration & Benefits

• Salary of up to £32,000 depening on experience
• Life assurance at 4 x annual salary
• Option to join enhanced group pension plan
• Sociable hours
• Full training
• Online Learning Hub
• Employee discount of 20%
• Discount of 50% on restaurant menu whilst on shift
• 31 days annual leave
• Free onsite parking
• Enhanced Employee Assistance Programme for both you and your immediate family, including free counselling on health, financial, legal and personal/family matters
• Company Christmas gifts (eligibility based on start date with Company)
• Free access to the Sir Harold Hillier Gardens, Romsey and deals at other gardens nationally